Ect Service Delivery Specialist

2 weeks ago

Riyadh, Saudi Arabia GE Healthcare Full time

**Job Description Summary**: ECT Service Delivery Specialist will act as the face of GEHC to our highly valued customers and serve as the primary contact between the customer and GEHC Service Support. ECT Service Delivery Specialist is responsible from customer call handling, job management, FMI (Field Modification Instruction) execution and some additional tasks to support customer service across Saudi.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Roles and Responsibilities**

Key responsibilities/essential functions include:

- Customer call handling and call back
- Corrective job creation, tracking and closure
- Remote service transfer
- Customer site visit planned date change request
- Remote Connectivity and Power& Grounding job management
- Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
- Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
- Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
- Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues

**Qualifications/Requirements**:

- Preferring a degree in Information Systems, Health Information, Biomedical Engineering, Industrial Engineering and other related studies.
- Bilingual English / Arabic.

**Inclusion and Diversity**:
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

LI-ID1

Li-Hybrid

**Additional Information**:
**Relocation Assistance Provided**:No

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