Customer Experience

2 days ago


Riyadh, Saudi Arabia Qawafel Full time

Qawafel is a B2B marketplace that connects suppliers with buyers in the confectionery space. We're focused on making it easy for suppliers to sell their products through our platform and to manage their sales orders, access trade financing, and scale their deliveries across Saudi Arabia. We're looking for a Customer Experience Intern to join our team and help us deliver outstanding customer experiences to our suppliers and buyers.

As a Customer Experience Intern, you'll work closely with our CX Analyst to ensure that our suppliers and buyers have a seamless experience when using our platform. You'll be responsible for responding to inquiries and resolving issues through our customer support channels, conduct research, capture data, conduct interviews, and attend meetings as part of your daily routine. You'll also assist in analyzing customer data to identify trends and areas for improvement, and you'll help us create and implement new processes to enhance the overall customer experience. We are looking for a dynamic, energetic intern who is eager to learn from and assist the CX team. To be successful as an Intern, you should prove that you have the capacity to be a self-learner and be willing to help with any tasks assigned by a supervisor.

**Responsibilities**:

- Analyze customer data to identify trends and areas for improvement
- Assist in creating and implementing new processes to improve the overall customer experience
- Help maintain accurate and up-to-date customer records in our CRM system
- Contribute to the development of customer support materials, including FAQs, tutorials, and other documentation
- Attending meetings and taking meeting minutes.
- Performing research to gather insights about customers.
- Conducting interviews and doing surveys.
- Updating reports and assisting in creating dashboards.

The internship offers a valuable opportunity to gain hands-on experience in customer experience and e-commerce, and to learn from experienced professionals in the field. At the end of the internship, there may be an opportunity to transition to a full-time role with Qawafel, depending on performance and company needs.

To apply, please submit your resume and a cover letter highlighting your qualifications and interest in the position.
- Full proficiency in Arabic & English.
- Preferred: B.Sc./Diploma in business administration, information systems or related fields.
- A final year student or recent graduate.
- Interest in customer experience, marketing, or e-commerce
- Eager to learn and work with various departments in the company.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office and/or google suite.
- Punctuality, time management and ability to cope well under pressure.
- Ability to take initiative, and enthusiastic.
- Ability to think critically, solve problems and take decisive actions.
- Ability to work independently and as part of a team
- Detail-oriented with excellent organizational skills



  • Riyadh, Saudi Arabia RedBox Technologies Full time

    RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a passionate and customer-focused Customer Experience Manager to join our team. RedBox Technologies is revolutionizing the way parcels are sent, received, and returned through our innovative smart locker solutions. We are committed to providing exceptional customer service and...


  • Riyadh, Saudi Arabia Marketing Home Group Full time

    We are looking for an enthusiastic and dedicated customer experience Supervisor to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customers’ experience across all channels. About the company: we are a company overseeing, owning, and managing a group...


  • Riyadh, Saudi Arabia Devoteam Full time

    Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible...


  • Riyadh, Saudi Arabia Devoteam Full time

    Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible...


  • Riyadh, Saudi Arabia Grand Community Co Full time

    **Responsibilities**: - Responsible for customer service in the Middle East region; Develop and implement customer service procedures and service standards; - Summarize customer complaints, send product defect problems to product, R & D department in time, and promote optimization; - Have the ability to deal with customer emergencies, crisis coordination...


  • Riyadh, Saudi Arabia Calo Full time

    **About **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **What you’ll be working on** - Communicating with customers over live chat and phone calls to answer their questions...


  • Riyadh, Saudi Arabia Boehringer Ingelheim Full time

    Customer Experience Manager-222983 **Customer Experience Manager_Animal Health Business_Saudi Arabia** **OUR COMPANY** At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. Now, we are powered by 52,000...


  • Riyadh, Saudi Arabia Afaq Q Tech General Trading Full time

    3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining...


  • Riyadh, Saudi Arabia Sweater Full time

    **Join the Sweater Revolution as our Head of Customer Experience (CX)** **Location**: Riyadh, Saudi Arabia **Employment Type**: Full-time **Who We Are**: At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer...

  • Solutions Architect

    7 months ago


    Riyadh, Saudi Arabia Persistence Recruitment Full time

    Persistence Recruitment, in collaboration with Jawraa, a leading Saudi Digital Transformation company, is actively recruiting for Saudi Arabia’s Public Investment Fund's Sovereign Fund Culture and Tourism Destination Giga-Project. This ambitious project aims to revolutionize the tourism and cultural landscape through multi-billion USD Giga...

  • Business Analyst

    7 months ago


    Riyadh, Saudi Arabia Persistence Recruitment Full time

    Persistence Recruitment, in collaboration with Jawraa, a leading Saudi Digital Transformation company, is actively recruiting for Saudi Arabia’s Public Investment Fund's Sovereign Fund Culture and Tourism Destination Giga-Project. This ambitious project aims to revolutionize the tourism and cultural landscape through multi-billion USD Giga...


  • Riyadh, Saudi Arabia Areeb Human Resources Company Full time

    On behalf of our client, we are looking for a **Customer & Creator Experience Specialist** *** **Job Summary** The Customer & Creator Experience Specialist will be responsible for ensuring that the company's clients and content creators have a positive experience throughout the ad creation and execution process. The specialist will handle feedback and...


  • Riyadh, Saudi Arabia Sawaid Full time

    **We are Hiring "Customer and Creator Experience Specialists ( Account Manager)" for a Shopping And Sntertainment Company.**: **Background**: **.**Role**: Entertainment Providers. **Location work in Riyadh.** **Responsibilities and Duties**: **The position involves**: - Supervises the development of advertising concepts and the implementation of marketing...


  • Riyadh, Saudi Arabia Nana Direct Full time

    **About Nana**: Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi...


  • Riyadh, Saudi Arabia Karizma Full time

    Starting July 7th, take part of Japamura E-Gamers event in Boulevard City Riyadh. Experience little Tokyo while you meet & greet Japanese lovers. Japamura is back in Riyadh with Anime, ninjas, sushi, and matcha/ As a Customer Experience Captain and Cashier, you will be welcoming guests warmly, recommending dishes, and addressing inquiries about Japanese...


  • Riyadh, Saudi Arabia البنك السعودي الفرنسي Full time

    Will be responsible for bank wise metrics and target that enables through the design ands service level indicators which is taken into positive change to our customers - Work closely with internal stakeholders to build Customer Experience dashboards and KPIs/OKRs needs with insights from all other stakeholders - To build and work on the needed Market...

  • Senior Product Manager

    7 months ago


    Riyadh, Saudi Arabia Persistence Recruitment Full time

    Persistence Recruitment proudly represents Saudi Arabia’s Public Investment Fund, leading recruitment efforts for the groundbreaking Sovereign Fund Culture and Tourism Destination Giga-Project. We are currently seeking an experienced Senior Product Manager specializing in Customer Experience to drive excellence in our digital initiatives. **Key...


  • Riyadh, Saudi Arabia Zimmer Biomet Full time

    **Requisition Number**: EMEA10572 **Employment Type**: Full-time **Location**: Riyadh **What Is It Like To Work at Zimmer Biomet**: At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and...


  • Riyadh, Saudi Arabia Zimmer Biomet Full time

    -Requisition Number EMEA10572 Employment Type Full-time Location Riyadh **What Is It Like To Work at Zimmer Biomet**: At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated. **Zimmer Biomet...


  • Riyadh, Saudi Arabia Serco Plc Full time

    Customer Experience Ambassador (KSA National) Subject to Contract Award Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services....