Customer Success Manager
7 months ago
**Purpose**:
**Roles & Responsibilities**:
- Manage customer onboarding and product training.
- Educate customers on the use and benefits of our products and services.
- Ensure customers get fast time-to-value.
- Keep clients engaged and regularly using products (increasing adoption).
- Build customer loyalty and reduce churn (increasing retention).
- Developing a positive customer experience and fostering healthy working relationships.
- Assist customers with setting up and navigating our platform.
- Promote the value of the products.
- Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).
- Solve customers’ issues and problems proactively.
- Assist in creating training courses and educational materials.
- Review customer complaints and concerns and seek to improve the customer experience.
- Record and report customer feedback to upper management.
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