Administrator

6 months ago


Riyadh, Saudi Arabia Wipro Limited Full time

Riyadh, Saudi Arabia
- Tech Hiring
- 3067108

**Role Purpose**
- The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction_

**Do**
- **Ensure timely response of all the tickets raised by the client end user**
- _Service requests solutioning by maintaining quality parameters _
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

***

**_Stakeholder Interaction_**

**_
- **

**_Stakeholder Type_**

**_Stakeholder Identification_**

**_Purpose of Interaction_**

**_Internal_**
- Project Manager_
- For governance and client relationship management_
- On-site project team_
- To resolve the complex problem/ issues at the site_
- Lead/ Sr. Administrator_
- Guide the administrators with the complex problems_

**_External_**
- Client_
- Resolving the tickets/ queries and servicing them_

**Display**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk -**_ Expert_**:

- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - **_Competent_**:

- Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - **_Expert_**

**_Competency Levels_**

**_Foundation_**

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.

**_Competent_**

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

**_Expert_**

Applies the competency in all situations and is serves as a guide to others as well.

**_Master_**

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
- **_Behavioral Competencies _**
- Problem solving
- Execution excellence
- Passion for results
- Collaborative working

**Deliver**

**_No._**

**_Performance Parameter_**

**_Measure_**

1.

100% adherence to SLA/ timelines

Multiple cases of red time

Zero customer escalation

2.

Windows Server Admin

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.


  • Administrator

    8 months ago


    Riyadh, Saudi Arabia JASARA PMC Full time

    **Responsibilities**: - Manage and organize company documents and records - Schedule and coordinate meetings and appointments - Assist with travel arrangements and accommodations - Handle incoming and outgoing correspondence - Provide general administrative support, such as answering phone calls and maintaining office supplies - Support the team with...

  • IT Administrator

    7 months ago


    Riyadh, Saudi Arabia Supertech Group Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? We are seeking a results-oriented **IT Administrator** to manage our company's computer infrastructure and supervise our IT department. You will be...

  • Administrator

    8 months ago


    Riyadh, Saudi Arabia SSC Egypt Full time

    Administer, Implement, configure, and manage SentinelOne Endpoint Protection Platform to protect endpoints across the organization. SentinelOne Singularity solution, Hologram network Deception, ThreatOps, Singularity Identity Endpoint Deception, Design and deploy SentinelOne policies and rules to enforce security controls and protect against advanced...

  • Administrator

    6 months ago


    Riyadh, Saudi Arabia KEO International Consultants Full time

    Overview: KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration - through conceptualization - to realization of planning, design or project delivery in the built and natural environments. For over 57 years we’ve led with vision, contributing to many of the...

  • IT Administrator

    6 months ago


    Riyadh, Saudi Arabia National Parcel Stations Network Co. Full time

    **Responsibilities** - Take responsibility for projects and solutions within larger business initiatives. - Handle business-critical IT tasks and systems to provide a commercial advantage in the global marketplace. - Enable faster and smarter business processes and develop analytics for meaningful insights. - Work with internal and external partners to...

  • IT Administrator

    6 months ago


    Riyadh, Saudi Arabia Ezdihar Medical Full time

    Job Title: IT Administrator Job Overview: **Responsibilities**: 1. Managing User Support: - Provide end-user support and troubleshoot technical issues. - Assist users with hardware and software installations and configurations. - Respond to user inquiries and resolve help desk tickets in a timely manner. 3. Server and Network Management: - Manage and...


  • Riyadh, Saudi Arabia Trust Business Solutions Full time

    We are seeking a reliable Administrative Coordinator in Riyadh, Saudi Arabia. This position requires a minimum of 1 or 2 years of experience in administrative roles. **Responsibilities**: - Coordinate and manage administrative tasks - Maintain and update records and databases - Assist in preparing reports and other documents - Support team members with...


  • Riyadh, Saudi Arabia Trust Business Solutions Full time

    We are seeking a reliable Administrative Coordinator in Riyadh, Saudi Arabia. This position requires a minimum of 1 or 2 years of experience in administrative roles. **Responsibilities**: - Coordinate and manage administrative tasks - Maintain and update records and databases - Assist in preparing reports and other documents - Support team members with...


  • Riyadh, Saudi Arabia Nice One Full time

    **Administrative Assistant** Join our team as an Administrative Assistant and become a vital part of Nice One's operations. Your role will help ensure the smooth and efficient functioning of our office. This position is ideal for a highly organized and detail-oriented individual with excellent communication skills and a proactive attitude. You will manage...


  • Riyadh, Saudi Arabia Woodston Personnel Ltd. Full time

    Woodston Personnel have an excellent opportunity for an Administrative Assistant with a client in Saudi Arabia. **Job Summary**: Responsible for handling various administrative tasks, including answering phones, managing calendars, scheduling meetings, and assisting with general office duties and management. This role requires excellent communication...


  • Riyadh, Saudi Arabia JASARA PMC Full time

    JASARA PMC is seeking an experienced Administration Specialist to join our team. As an Administration Specialist, you will play a crucial role in providing administrative support to various departments within the company. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks and prioritize...

  • Administrative Manager

    7 months ago


    Riyadh, Saudi Arabia Mohra Production Company Full time

    We are looking for an experienced non Saudi Female Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of duties in different departments. **Responsibilities** - Manages a team of administrative officers, training and...


  • Riyadh, Saudi Arabia Novel Overseas Corporation Full time

    **Requirements: 4+ Years** - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven work experience as a SentinelOne Administrator or in a similar role. - Strong understanding of endpoint security concepts, malware detection techniques, and threat intelligence. - Hands-on experience in deploying and managing SentinelOne...

  • Kitchen Administrative

    7 months ago


    Riyadh, Saudi Arabia Hilton Full time

    Kitchen Administrative The administrative assistant provides the Team with administrative support, including typing, filing, answering telephones, taking messages, maintaining appointment calendar, making travel arrangements, internal customer service and other general office duties. **What will I be doing?** An administrative assistant provides the Team...


  • Riyadh, Saudi Arabia AtkinsRéalis Full time

    AtkinsRéalis is looking for an experienced Administrative Assistant. **Roles and Responsibilities**: - Carry out day to day Administration. - Co-ordinating all general administration activities in the office. - Ensure that all files are in order. - Ensuring that new employees are mobilised quickly and efficiently and accommodation and transportation is...

  • Local Administrator

    6 months ago


    Riyadh, Saudi Arabia Ericsson Full time

    **About this opportunity**: We are looking for Local Administrator which expected to have administrative support skills. Multicultural companies demonstrable understanding is an advantage. The resource will be working with Local Administration team to support our customers and stakeholders. **What you will do !**: - Arranging KAM / Department meetings and...


  • Riyadh, Saudi Arabia Alfaisal University Full time

    **Overview**: - Department - **College of Business** - Division - **College of Business** - Job Family - **Administrative Support** - Reports to - **Undergraduate Business Admin Programme Supervisor** - Location - **Alfaisal University - Riyadh** **Job Summary**: Administrative Assistants are responsible for assisting the Undergraduate office in day-to-day...


  • Riyadh, Saudi Arabia NTT Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...


  • Riyadh, Saudi Arabia Vitateck Medical Company Full time

    Vitateck Group is now hiring a Administrative Secretary ( ARABIC AND ENGLISH SPEAKING), to base in Riyadh, Saudi Arabia. Essential Responsibilities - Assists with administrative support including billing and invoicing for sales team. - Schedules and maintains calendar of appointments for managers using various tools, Outlook, and CRM. - Coordinates mailings...

  • Oracle Administration

    6 months ago


    Riyadh, Saudi Arabia Müller`s Solutions Full time

    At Müller's Solutions, we are currently looking for a skilled and experienced Oracle Administrator to join our team. As an Oracle Administrator, you will be responsible for the administration, maintenance, and support of Oracle databases to ensure their optimal performance, availability, and security. **Responsibilities**: - Install, configure, and...