Named Customer Success Engineer
5 months ago
**About Us**:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team
**What are we looking for?**:
If you're passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team and looking for a technical expert with great relationship skills to assist customers with implementation, operationalization, and advisory services around SentinelOne's platform products.
Our Professional Services team builds and maintains relationships with customers to deliver exceptional quality services and mission-critical security solutions. The Named Customer Success Engineer (CSE) is a strategic role that provides hands-on support to customers to ensure their adoption and continued utilization of the SentinelOne suite is accurate and meets best practice recommendations.
You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our customers successful
**What will you do?**:
- Proactively engages with customers as their primary & trusted technical contact, providing insights into deployment methodologies and options, assisting with feedback on configuration and policy best practices with a focus on SentinelOne's Deception, and Identity Technology.
- Assistance with solution adoption including overview, configuration and setup, and implementation/rollout.
- Conduct regular review of recommendations and pending action items: Proactively provide critical recommendations or suggestions that need revision.
- Conducts quarterly system health checks to ensure the customer's adoption and continued utilization of the SentinelOne suite is healthy and meets best practice recommendations.
- Provides a quarterly scorecard rating of the implementation and configuration along with a list of recommendations to improve the overall score.
- Assists with escalation management from end to end while owning all of the technical and managerial aspects of the issue.
- Work closely with product management & development teams to understand and give input into product changes of the customer service department and act as the customers' advocate.
- Work closely with directors and other senior management in the organization to help Customer Success deliver on their components of overall company goals and objectives.
**What skills and knowledge should you bring?**:
- Possess a customer-centric approach. Must truly enjoy working with customers, establishing strong relationships, and managing expectations with great results.
- Fast learner, team player, problem solver, ability to work in fluctuating workload
environment and with a globally dispersed, cross-cultural team.
- 5+ years of cybersecurity experience with 3 - 5 years in a field services role (technical account manager, professional services, pre-sales, etc.).
- Strong knowledge of security technologies, architecture, and operations and experience in advising customers on best practices.
- Knowledge of threat handling, incident response, and SOC operations.
- Good understanding of Active Directory, endpoint protection, and cloud architectures.
- Proficient in Windows, MacOS, and Linux operating systems.
- Strong working knowledge of network concepts (TCP/IP, routing, LAN/WAN, etc.).
- Thrives in a multitasking environment and can adjust priorities on the fly.
- Hands-on (operational) experience with various cybersecurity and networking solutions (Active Directory, SIEM, firewalls, Endpoint security, IDS/IPS, etc.)
- Training and enablement services delivery experience.
- REST API scripting proficiency.
**Why us?**:
You will work on real-world problems and make an impact by protecting our customers from cyber threats. You will join a cutting-edge business and will be able to influence the architecture, design, and structure of our core platform. You will tackle extraordinary challenges and work with the very BEST in the industry.
SentinelOne is proud to be an Equal Employment Opportunity and Affir
-
Customer Success Consultant
5 months ago
Riyadh, Saudi Arabia McGraw Hill LLC. Full timeOverview: **Customer Success Consultant - Saudi Nationals Only** When was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East operation, we are seeking a self-motivated and pro-active **Customer Success...
-
Team Leader
5 months ago
Riyadh, Saudi Arabia Bayzat Full time**Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all...
-
Team Lead
5 months ago
Riyadh, Saudi Arabia Bayzat Full time**Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to **make a world class employee experience accessible to every company**. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits and Insurance a possibility for all...
-
Customer Success Team Lead
5 months ago
Riyadh, Saudi Arabia bayzat Full time**Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all...
-
Customer Success Manager
5 months ago
Riyadh, Saudi Arabia Software AG Full timeOur story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....
-
Customer Success Specialist
5 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Success Manager
5 months ago
Riyadh, Saudi Arabia SITA Full time**Overview**: **Customer Success Manager** As Customer Success Manager your primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers (up to VP level) on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. Reporting to the...
-
Customer Success Director
5 months ago
Riyadh, Saudi Arabia Innovative Solutions Full time**Company Description**: Innovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC established in 2003 having headquartered in Riyadh with presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. We are the trusted advisor in providing world-class tailored and purposeful Cybersecurity Services and Solutions that exceed our clients’...
-
Customer Success Team Lead
5 months ago
Riyadh, Saudi Arabia Talent Pal Full time**Riyadh, KSA**: **Full time**: **ONSITE** **Job Description**: **Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll,...
-
Customer Success Manager
5 months ago
Riyadh, Saudi Arabia Grand Community Co Full timeGrand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists of diverse categories...
-
Customer Success
7 months ago
Riyadh, Saudi Arabia Shaguf Full time**Company Summary** Shaguf is an EdTech marketplace that empowers passionate instructors by building them the tools they need to grow, manage, and teach in a way students love! Shaguf also empowers students by helping them learn smarter, not harder. **Job Summary** As a Customer Success for Shaguf, you will be responsible for managing and building...
-
Sr Customer Success Manager
5 months ago
Riyadh, Saudi Arabia Dataiku Full timeAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Specialist
5 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Success Specialist
5 months ago
Riyadh, Saudi Arabia Cisco Systems Full time**Customer Success Specialist - Security** What You’ll Do The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical authority that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer...
-
Customer Success Manager
5 months ago
Riyadh, Saudi Arabia ASWAT Full timeWe are currently seeking a **Customer Success Manager** to join our team at** ZIWO - KSA Team**. About ZIWO: **ZIWO** connects users across 145 countries, including the GCC, enabling instant expansion into new markets. **Technical/Interpersonal Competencies**: - Effective Communication Skills - Technical Proficiency: A comprehensive understanding of the...
-
Customer Success Manager
5 months ago
Riyadh, Saudi Arabia Vectra Full timeVectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. **About the Role**: The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers,...
-
Technical Customer Success Manager
5 months ago
Riyadh, Saudi Arabia Unifonic Full timeProudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment,...
-
Customer Success Specialist
5 months ago
Riyadh, Saudi Arabia Qoyod Full timeCustomer Success Specialist Job Summary: **Responsibilities**: **Requirements**: Bachelor of Accounting, Professional in English language skills, 1 year experience with customer service. Job ID 194
-
Associate - Customer Success
5 months ago
Riyadh, Saudi Arabia Kitopi Full timeKitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...
-
Ksa Customer Success
5 months ago
Riyadh, Saudi Arabia GfK Full timeCountry Saudi Arabia Job Family Client Solutions We show the world what people want. Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has...