Customer Success Team Lead
7 months ago
**Who we are**:
Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all businesses.
We are one of the fastest-growing startups in the MENA region with just over 300 members from 35+ different nationalities. We were listed by Forbes as "One of the most promising UAE-based startups" and are backed by world-leading VCs such as Mubadala and Point72 ventures. We are also one of the best-funded scale-ups in the HRTech space across the region.
We are a principle-led, meritocratic company that puts culture at the core of everything. As a Bayzat member, you will constantly be surrounded by high-achieving individuals and teams who have a knack for solving complex problems and are relentlessly pursuing success in everything they do. Being part of such an environment will push you to constantly be the best version of yourself and capitalize on every opportunity to improve, whilst drawing inspiration from like-minded, hungry people from all around you.
How we got to where we are today, and the reason we will continue to thrive, is by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic, and unpretentious versions of themselves. Being a part of one of the fastest-growing start-ups; this role will present the opportunity to learn and sell a winning product, develop skills and knowledge, continuously grow and be a part of Bayzat’s success story.
**Some high-impact responsibilities you will be entrusted with**:
- The KSA Customer Success Team Lead will work closely with Bayzat’s CMO & Head of Customer Success to help develop and deploy high impact, multi-faceted strategic initiatives that ensure best in class customer success deliverables are met while taking ownership of executing our customer success strategy in alignment with our company’s mission, OKRs and cultural principles.
- This leader will be heavily involved in hiring, onboarding, ramping up, coaching and retaining top tier talent at scale while ensuring our KSA onboarding, renewal and retention targets are met.
- This role will require close alignment with other parts of the organization including Product, Marketing, Sales, Account Management, Operations and HR teams, to name a few
- The successful incumbent will need to demonstrate a proven track record of success in customer success using a data driven, customer centric approach. You will possess both strong customer success leadership experience and have a history of having managed a large pipeline (USD 3 million+) of accounts within the SaaS space (SMEs and/or Enterprises).
- The successful incumbent must have served in a managerial capacity (i.e., Customer Success Team Lead) for no less than two years.
**What you will need to have**:
- 6+ years experience in customer success, at least two of which are in a leadership capacity
- Hold a proven track record of meeting and exceeding aggressive retention targets as both an individual contributor and leadership capacities
- Proven track record in recruiting, coaching, developing, and retaining top tier, high-performing talent
- Have a knack for aligning departments to establish synergies across peripheral departments that improve overall efficiencies and customer experiences
- Possess a business centric mindset with a keen eye for successfully managing departmental efficiencies without compromising on the customer experience
- You are passionate about creating significant business impact; you are a true problem solver
- You are customer obsessed and have a proven track record in owning and implementing upon a strategic and cohesive customer vision
- A strong communicator, enabler and effective influencer
- You are a true analytical thinker who has a knack for, and fluency in, data analytics with the acute ability to leverage data to make informed, strategic and high impact decisions
**What’s in it for you? Perks**
Bayzat is committed to creating an inclusive and collaborative working environment where everyone's background and ideas count. Our culture encourages members to be the best versions of themselves while taking advantage of our perks:
- Growth: Fast-track growth opportunities for high-achieving members, with no rules around where, when, how, or how often.
- Flexibility: Remote and flexible/hybrid working setups.
- Inclusiveness: From bi-weekly company-wide town halls/all-hands meetings to regular huddles, OKR tribe meetings, celebratory dinner parties, and annual awards ceremonies held in the Metaverse, you'll be joining a truly inclusive and engaging workplace.
- Shared Ownership: We make them shareholders We open up rounds of ESOP twice to three times a year. And guess what, those who continue to perform and a
-
Team Lead, Customer Success Partner, Isbn
4 days ago
Riyadh, Saudi Arabia SAP Full time**What we offer** **Job Description Overview** The Team Lead Specialist Customer Success Partner Team ISBN (Team Lead) has overall responsibility for the daily management of a territory portfolio of Cloud customer accounts, the coaching and management of a reduced team of sCSP, and business responsibility to secure the revenue growth of its portfolio by...
-
Team Leader
7 months ago
Riyadh, Saudi Arabia Bayzat Full time**Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll, Employee Benefits, and Insurance a possibility for all...
-
Customer Success Team Lead
7 months ago
Riyadh, Saudi Arabia Talent Pal Full time**Riyadh, KSA**: **Full time**: **ONSITE** **Job Description**: **Who we are**: Known as the Work Life Platform, Bayzat is one of the leading employee benefits SaaS platforms that is on a constant mission to make a world-class employee experience accessible to every company. We are redefining the way work works for the better, making automated HR, Payroll,...
-
Customer Success Team Leader
6 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Success Consultant
6 months ago
Riyadh, Saudi Arabia McGraw Hill LLC. Full timeOverview: **Customer Success Consultant - Saudi Nationals Only** When was the last time you experienced the impact of your work? Our Customer Success team thrive on building meaningful relationships with educators and learners. Due to continued growth across our Middle East operation, we are seeking a self-motivated and pro-active **Customer Success...
-
Customer Success Specialist
7 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Success Manager
7 months ago
Riyadh, Saudi Arabia Software AG Full timeOur story goes beyond technology. We put people first - employees, customers, and partners. We build strong teams and cultivate relationships that last. We provide incomparable products, solutions, services, and technical excellence for our customers. We are a team of over 5,000 colleagues across 70+ countries who value inclusion, integrity, and innovation....
-
Customer Success Director
6 months ago
Riyadh, Saudi Arabia Innovative Solutions Full time**Company Description**: Innovative Solutions (IS) is a leading pure-player Cybersecurity company in the GCC established in 2003 having headquartered in Riyadh with presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. We are the trusted advisor in providing world-class tailored and purposeful Cybersecurity Services and Solutions that exceed our clients’...
-
Customer Success Manager
7 months ago
Riyadh, Saudi Arabia Vectra Full timeVectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises. **About the Role**: The Customer Success Manager (CSM) is a critical role in at Vectra and is responsible for developing and handling Vectra's most valuable asset, our customers. The CSM is responsible for the relationships with the customers,...
-
Customer Success Specialist
6 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer Success Account Mgmt
3 days ago
Riyadh, Saudi Arabia Microsoft Full timeWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Customer Success
8 months ago
Riyadh, Saudi Arabia Shaguf Full time**Company Summary** Shaguf is an EdTech marketplace that empowers passionate instructors by building them the tools they need to grow, manage, and teach in a way students love! Shaguf also empowers students by helping them learn smarter, not harder. **Job Summary** As a Customer Success for Shaguf, you will be responsible for managing and building...
-
Head of Customer Success
6 months ago
Riyadh, Saudi Arabia Shipa Full timeShipa Delivery is an online platform that makes it easier for businesses and consumers to send and receive parcels within the GCC. Our expanding operation connects users with a network of delivery assets and services via mobile apps and online business dashboards. We make collection of packages within one hour a reality, along with a choice of on-demand,...
-
Customer Success Manager
7 months ago
Riyadh, Saudi Arabia ASWAT Full timeWe are currently seeking a **Customer Success Manager** to join our team at** ZIWO - KSA Team**. About ZIWO: **ZIWO** connects users across 145 countries, including the GCC, enabling instant expansion into new markets. **Technical/Interpersonal Competencies**: - Effective Communication Skills - Technical Proficiency: A comprehensive understanding of the...
-
Customer Success Manager
6 months ago
Riyadh, Saudi Arabia Grand Community Co Full timeGrand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists of diverse categories...
-
Senior Customer Success Manager
7 months ago
Riyadh, Saudi Arabia Udacity Full time**About Us** Udacity is on a mission to change lives, businesses and nations through **_radical_** talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and...
-
Technical Customer Success Manager
6 months ago
Riyadh, Saudi Arabia Unifonic Full timeProudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies. We pride ourselves on our fun and collaborative work environment,...
-
Customer Success Partner
7 months ago
Riyadh, Saudi Arabia SAP Full time**We help the world run better** The Customer Success Partner (CSP) - SAP Signavio has overall responsibility for the daily management of assigned Cloud customer accounts in EMEA Region, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is twofold,...
-
Sr Customer Success Manager
7 months ago
Riyadh, Saudi Arabia Dataiku Full timeAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
-
Customer Success Consultant
1 day ago
Riyadh, Saudi Arabia Quant Full timeQuant is a prominent consultancy that provides services and products in Data Science, Artificial Intelligence and Business Intelligence. Our aim is to empower aspiring businesses and dynamic governments to become data driven, allowing them to optimize operations, enhance efficiency and augment decision making. We are looking for an experienced Customer...