Customer and Creator Experience Specialist
2 days ago
On behalf of our client, we are looking for a **Customer & Creator Experience Specialist**
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**Job Summary**
The Customer & Creator Experience Specialist will be responsible for ensuring that the company's clients and content creators have a positive experience throughout the ad creation and execution process. The specialist will handle feedback and complaints from customers and creators and work to improve customer satisfaction and loyalty. Additionally, they will coordinate with content creators, ensuring they understand the ad requirements and marketing strategies.
**Roles & Responsibilities**:
- Supervises the creation of ad concepts and the execution of marketing strategies.
- Coordinates between creators, the team, and other departments
- Develop strategies to improve customer satisfaction and loyalty.
- Handle feedback and complaints from customers
- Provide reports to clients about their advertising campaigns.
- Coordinate with content creators, ensuring they understand the ad requirements and marketing strategies.
- Work to ensure a positive experience for creators throughout the ad creation and execution process.
- Handle feedback and complaints from creator
**Qualifications**:
- Bachelor's degree in marketing, communications, business administration or relevant field.
- Proven experience in a customer service or account management role, preferably in a marketing or advertising agency.
- Experience managing relationships with clients and/or content creators.
- Strong communication and interpersonal skills, with the ability to build rapport and maintain positive relationships.
- Excellent problem-solving skills, with the ability to identify issues and implement solutions.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Proficient in Microsoft Office and project management software.
- Knowledge of advertising platforms and metrics.
- Familiarity with social media platforms and trends.
- Strong attention to detail and organizational skills
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