Operational Training

3 days ago


Riyadh, Saudi Arabia Gulf cx Full time

GULFcx/RAYAcx is an international investment company and rapidly growing in
Saudi Arabia. We are looking for Talented and Motivated Employee to join a rewarding and flexible workplace that encourages innovation and creativity and help us meet the market challenges of today and tomorrow.

(Operational Training)

**Qualification and Attributes**:

- Deliver Training for assigned staff (new batches - verification & refreshment sessions - recalibration sessions)with the agreed benchmarks and due dates.
- Oversee the performance of the assigned trainer’s team ensuring adherence to training plan/agenda.
- Work on the continuous improvement for the training materials, documents and handouts.
- Abides to COPC approaches and requirements.
- Provides pre operational feedback to HR and OP on new agents and their fitness for performing dutiesrequired.
- Evaluate agent’s responsiveness to training and responsible for their training
- Carrying out the responsibility of achieving all training performance targets (End to

End - Certifications on time - Calibration - Verifications and Quality of training)
- Do all verification practices required and related to knowledge verification (Login
- Calibration - Test)
- Ensuring that the attendance sheets for both soft skills and product knowledge, and are updated on time as per the due dates delivered by the training supervisors
- Responsible for the headcount salary confirmation for newly hired and internally transferred trainees

**Education**:Bachelor Degree - Post Graduate studies in Training is an added plus

**Experience**:0 - 2

**Location**: Riyadh

**Skills**:

- Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous

Learning - Customer Centricity
- Technical skills: Analytical - Computer - Negotiation

نوع الوظيفة: دوام كامل



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