Administrator

2 weeks ago


Riyadh, Saudi Arabia Wipro Limited Full time

 Overview:
Role and Responsibilities
- Manage, control and monitor all networks and maintain optimal network operations performance and availability across all platforms, systems & communications channels.
- Managing, monitoring, control and support the operation with necessary notifications, reports and Dashboards serving all the Network in KKIA and premises.
- SolarWinds Monitoring System is used to monitor the full network for all these Modules:

- Network Performance Monitor
- NetFlow Traffic Analyzer
- Network Configuration Manager
- User Device Tracker
- Server & Application Monitor
- Web Performance Monitor
- High Availability
- Monitor the complete network 24/7/365, to keep network and systems functioning in a stable operation mode
- Proactive problem resolutions round-the-clock and support to field staff. Detecting alarms and identifying traffic bottlenecks before delays are out of hand.
- The system should drive an automatic process (fault diagnosis, fault segregation, fault ticket generation, assigning owner to the ticket, and call to action, progress monitoring, escalation and call closure) to record any type of fault without manual intervention.
- Coordination with respective support Team, Venders for all the activities under the scope of work of this NOC.
- Manage the co-ordination and follow up till resolution of incidents also if they require both single and multiple third parties.
- Proactive and reactive review of Network and hardware performance
- Responsible for identifying, investigating, prioritizing and escalating/resolving issues
- Handling incidents that affect performance or availability, meet service level agreements (SLAs) and manage incidents.
- Utilizes RMM Remote Monitoring and Management
- Monitor and Manage Patch Management and Backup and capacity.
- Dedicated line for Top urgent issues related to network issues.
- Network Assessment and performance testing, reporting, Actions & Policy Management requirements for DCs & IT Systems twice a year.
- Managing and supervising all Network Active components in all data centers & Other premises.
- Managing and supervising all Network Passive components (LAN, WAN, Fiber Optic, WIFI, Patch Panels and UPSs in all data centers & Other premises.
- Managing STC Communication connections, services and other Internet links
- Change Management, Network Extension: Ensure efficient day-to-day management of short-term network changes and optimization, including their implementation. This activity shall be synchronized with the maintenance scheduled activities.
- Performance Management: Provide efficient performance management procedures ensuring a reliable, high-quality network performance and service.
- Service and Network Provisioning: Define all necessary actions to be performed when a request for a new customer service is issued by customer care, and control the actions performed at NOC level or field level until completion
- Scheduled Activities Planning: Provide regular plans for all scheduled activities, including preventive maintenance. Respect a schedule, and achievement of the plan. This is linked to the change management function which ensures overall synchronization of all network activities
- Applications/Websites monitoring
- Repair and Return: Receive and repair defective boards, return repaired or replacement boards.
- Should have hands working experience on Cisco switches
- Regular IOS update and hotfixes, implementing best practice/hardening.
- Managing and monitoring of log files of network devices
- Analysis & periodic check of LAN, WAN, Wireless traffic and Access Points, do PM task.
- Coordinates support between different IT teams, third-party vendors and end users.
- Understands the principle setup design and implementation.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Willingness to grow and expand capabilities, interests and competencies
- Requires exceptional collaborative, teaming and consensus building abilities, as well as proficiency in cross-discipline, cross-organization and cross-product group cooperation.
- Detecting alarms and identifying traffic bottlenecks before delays are out of hand.
- Analyze root causes and reduce repeat incidents to boost your productivity.
- Preparing Periodic Status Reports/Dashboard
- Identify Risk and Mitigate before it convert in to issues.
- Understands the principle setup design and implementation.
**Education and Experience**:

- Associates Degree/Diploma in Computer Science or Similar stream
- CCNA, CCNP, CCIE, ACI, Aruba Certification
- High level of English interpersonal skills and communication skills both written and oral.
**Preferred Technology**
- Routing, Switching, MPLS, VSS, ACI, Aruba, Wi-Fi, OSPF, BGP, System Security and Virtualization.
- Network Administration

Other Skills/Abilities
- Excellent critical thinking and problem solving skills
- Detail-oriented and process-oriented approach
- Accepts


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