Account Manager, UBER for Business
1 day ago
**About the Role**
The Uber for Business Team is looking for a sharp and highly motivated individual to join our team We need creative thinkers and builders with previous sales experience who are passionate about commercial businesses. You'll be on the frontlines introducing Uber to organizations while developing and executing strategies around sales.
As a Senior Account Manager, you will collaborate with a cross functional team of Account Executives, Implementation Leads, Premium Support Specialists, Product Managers and others to drive customer retention and growth through operational and commercial excellence.
Account Managers manage the post-sale experience and long-term partnerships of our Top-Tier customers in the region. Account Managers oversee the day-to-day relationship of strategic accounts within their book of business and are responsible for retention as well uncovering the wallet to drive growth and increase revenue through expanding into new locations, use cases and products.
**What You'll Do**
- Construct, forecast and manage sales pipeline via Salesforce CRM
- Achieve all assigned account management quotas for the measurement cycle
- Identify customer needs, understand the business drivers behind requests, and leverage the Uber for Business value proposition to achieve mutual goals.
- Retain and grow your book of business through monthly/quarterly business reviews, account expansion plans, upselling and cross-selling, and building strong consultative relationships while exceeding a quota
- Drive meetings with a C-Suite level audience to align on partnership goals and get buy-in for account expansion initiatives
- Be able to execute in short-term sprints while maintaining a vision for long-term sustained success
- Collaborate cross-functionally to build efficiencies, elevate customer experience and share knowledge, communicate and collaborate with Uber teams around the globe
- Wear multiple hats: sales strategy, lead generation, sales rep, and account manager and be an advocate for Uber for Business strategy and growth in the region
- Be the champion for customer advocacy, testimonials and data trends that can help build the business forward
**What You'll Need**
- Minimum 7 years of B2B / B2B2C sales experience in a client facing function
- Strong commercial acumen and negotiation skills
- Analytical skills and ability to extract trends and insights from customers data
- Executive Presence and ability to engage with multiple stakeholders
**Bonus Points If**
- Good with articulation, communication, presentation and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
- Ability to use insights and data-driven decision making to inform the sales process
- Developing sales strategies and market pitch to respond to a dynamic market landscape
- Experience in KSA with Government organizations
- Manage multiple stakeholders with potentially contrasting expectations and timelines
- Organizational skills and ability to manage and prioritize across your book of business to deliver on goals and targets
- Effective problem solving skills to resolve customer challenges associated with behavior change, technology adoption and growth
- Love collaborating in a team setup and innovate on existing process and ways of working to increase business impact
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