Head of IT Support

3 days ago


Riyadh, Saudi Arabia Aram Meem Full time

At ToYou we take great pride in our diverse team. With their different backgrounds, experiences, and visions, they are the key factor to our success, so if you are interested in joining a team with great minds and talents, ToYou is the right place for you.

ToYou is looking for an experienced Head of IT Support it join its international team.

**Responsibilities**:

- Responsible to manage and provide support to user's & CallCenter's computers, peripherals, printers, WiFi and wired LANs, VPNs, ISPs and internet, Gsuite, Slack users management
- Develop and support enterprise-grade IT-infrastructure incl. on-premise virtualization platform, AD, file storage, CMDB for internal and business use, unified network monitoring and management point
- Hold ownership of the following processes within the specified scope:

- Assets management
- Procurement management
- License management
- Incident management
- Change management
- Service catalogue management
- IT security management

**Qualifications**:

- Demonstrated work experience of at least 3 years in IT Department management, Windows system administration, network management (Cabling, WiFi, Routing, ISP connection, Site-to-Site VPN, client VPN, troubleshooting)
- University degree in Information Systems, computer engineering or in a similar discipline
- Fluent in English and Arabic both verbal and written
- Solid knowledge of ITIL framework
- Strong leadership & communication skills

**Will be to your advantage**:

- Mikrotik & Cisco network hardware experience
- Active Directory (DNS, DHCP, LDAP, DFS) management experience
- Asterisk administration experience
- NextCloud administration experience
- Private cloud administration experience (Hyper-V hyperconverged clusters)
**What we offer**:

- An attractive remuneration package
- Private medical insurance to the employee and his/her immediate family members
- Contemporary work environment

Interested applicants are requested to submit their CVs in **English**.


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