Enterprise Account Manager

5 months ago

Riyadh, Saudi Arabia OTO Full time

Hello from OTO, your passport to seamless shipping in the dynamic MENA landscape As a multi-language, All-in-one Shipping Management Software, we're the navigational tool empowering e-commerce Stores and Omnichannel brands to dispatch their orders effortlessly through a vast network of 200+ shipping companies, both locally and globally.

In the quest to build MENA's next global startup, we've set our sights on solving a worldwide challenge - shipping The secret to our success lies in our mantra: OTOmation, where Innovation and Automation converge to democratize shipping solutions for everyone.
Are you a tech enthusiast with an appetite for challenges? OTO is the place for you We're in pursuit of high-energy, self-motivated individuals who are committed to their craft. At OTO, we've embraced a no-door policy, fostering a culture of openness, honesty, and an appreciation for diverse perspectives. Oh, and did we mention our team's shared love for Pizza?

Fear not, you'll soon discover the delicious details If you're seeking a tech haven where learning is rapid and you can play a pivotal role in shaping the future of global e-commerce and shipping, look no further - your journey begins with us

We are now calling on all Sr. Enterprise Account Manager Heroes OTO is currently on the hunt for a seasoned Sr. Enterprise Account Manager to join our team Bring your A-game, expertise, and enthusiasm & join us in driving OTO's growth into the MENA Market Join us and let's conquer new horizons together

**Tasks & Responsibilities**:

- Communicate with clients to understand their needs and explain OTO’s product value;
- Build and maintain strong, long-lasting client relationships based on trust and respect;
- Understand the full functionality of OTO’s system;
- Collaborate with the sales team to conduct demo sessions based on the client's needs;
- Collaborate with internal departments to facilitate client’s needs;
- Collect and analyse data to learn more about client behaviour;
- Negotiate contracts and close agreements;
- Resolve complaints and prevent additional issues by improving processes;
- Ensure the timely and successful delivery of OTO’s solutions according to customer needs and objectives;
- Act as a client advocate with a focus on improving their experience;
- Clearly communicate the progress of monthly/quarterly initiatives to management;
- Maintain updated knowledge of company products and services;
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts);
- Keep accurate records pertaining to inventory and account notes;
- Collaborate with the sales team to identify and grow opportunities within the territory;
- Identify industry trends;
- Assist with challenging client requests or issue escalations as needed.

**Requirements**:
For this role, it is essential that have
- Proven work experience as an Sr. Enterprise Account Manager, Account Management Executive, Key Account Executive or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field

It will be considered a big plus if you:

- International experience
- Previous work in fast-growing SaaS start-ups

**Location**:
At OTO, we've adopted a Remote Working culture that breaks free from the traditional office constraints. Work from home, your favorite coffee shop, a sunny beach, or even an art museum - the choice is yours. We're all about results, and you'll be surrounded by a team of aggressive achievers. Embrace the freedom to work from anywhere without the unnecessary fluff. Welcome to a workplace where flexibility meets real impact.

**Benefits**:

- No Clocking in and out: Forget about the clocking in/out routine. At OTO, we trust you to manage your time effectively & efficiently - no micromanaging here. Our work hours span from 9 am to 6 pm, yet without the added constraints of conventional time tracking.
- ESOPs: With your Employee Stock Options, you're not just part of the team; you're a co-owner steering us toward success. Your hustle today builds equity for us all.
- Health Insurance: Our medical coverage is your safety net. No need to stress about unexpected bumps - we've got your back with our Health Insurance coverage/fund depending on your location.
- Mental Health Break: In the grind, take a breather. Our mental health break is your time to reca

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