IT Helpdesk Support Coordinator
8 hours ago
**Overview**:
- Department
- ** Information Technology**
- Division
- **VP for Finance & Administration**
- Job Family
- **Information Technology**
- Reports to
- **Support Supervisor**
- Location
- **Alfaisal University - Riyadh**
**Job Summary**:
The IT Helpdesk Coordinator is responsible for assisting Alfaisal University employees with technical support of desktop, computers and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
**Primary Duties & Responsibilities**
Accounting Assistants prepare financial documents such invoices, bills, accounts receivable, accounts payable, purchase orders, payroll, reports, and other financial records for entry into computer software. They also do bank reconciliations and assist in the preparation of budgets and reports. Some of main jobs are as follows:
- Assists employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment within as per the policy and procedures of Alfaisal University.
- Provides one-on-one end-user problem resolution in person or over the phone for University approved Personal Computer (PC) software.
- Coordinates and performs testing as required and maintains test scripts relating to the testing process to enhance the user's ability to troubleshoot problems and correct errors.
- Delivers, tags, and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
- Assists Communication & Network Technician in creating materials for end-user frequently asked questions (FAQs).
- Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
- Performs hardware and software repair for Personnel Computer’s equipment and peripherals.
- Performs all duties in a professional, component, and confidential manner.
- Performs all other related duties as required or assigned by the manager.
**Education & Experience**:
- Diploma in Computer Science or technical certification or equivalent from an accredited institute.
- Minimum of two (2) years experience in information technology organizations or other related fields.
**Please upload CV in ENGLISH ONLY
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