IT Helpdesk Support Coordinator

2 weeks ago


Riyadh, Saudi Arabia Alfaisal University Full time

**Overview**:

- Department
- ** Information Technology**
- Division
- **VP for Finance & Administration**
- Job Family
- **Information Technology**
- Reports to
- **Support Supervisor**
- Location
- **Alfaisal University - Riyadh**

**Job Summary**:
The IT Helpdesk Coordinator is responsible for assisting Alfaisal University employees with technical support of desktop, computers and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.

**Primary Duties & Responsibilities**

Accounting Assistants prepare financial documents such invoices, bills, accounts receivable, accounts payable, purchase orders, payroll, reports, and other financial records for entry into computer software. They also do bank reconciliations and assist in the preparation of budgets and reports. Some of main jobs are as follows:

- Assists employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment within as per the policy and procedures of Alfaisal University.
- Provides one-on-one end-user problem resolution in person or over the phone for University approved Personal Computer (PC) software.
- Coordinates and performs testing as required and maintains test scripts relating to the testing process to enhance the user's ability to troubleshoot problems and correct errors.
- Delivers, tags, and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
- Assists Communication & Network Technician in creating materials for end-user frequently asked questions (FAQs).
- Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
- Performs hardware and software repair for Personnel Computer’s equipment and peripherals.
- Performs all duties in a professional, component, and confidential manner.
- Performs all other related duties as required or assigned by the manager.

**Education & Experience**:

- Diploma in Computer Science or technical certification or equivalent from an accredited institute.
- Minimum of two (2) years experience in information technology organizations or other related fields.

**Please upload CV in ENGLISH ONLY



  • Riyadh, Saudi Arabia Almarai Full time

    Helpdesk Coordinator | Riyadh, Saudi Arabia **The Company**: An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. **About the Role**: To act as a single point of contact for Business Systems help desk...

  • IT Helpdesk

    5 days ago


    Riyadh, Saudi Arabia CodeNinja Full time

    **IT Helpdesk Responsibilities**:1. Production Monitoring and Technical Support**: - Monitor production scheduling, execution, and completion of jobs. - Provide technical support as required. **2. Preventive Maintenance and Setup**: - Perform scheduled preventive maintenance. - Set up and configure desktop computers, including software installation and...

  • IT Support Engineer

    2 weeks ago


    Riyadh, Saudi Arabia IT Support Full time

    We're looking to hire "IT Support Engineer” for Full time support in KSA **Location**: Riyadh **Language**:English **Contract Length**:12 Months (Extendable) **Start date**:Immediate **Experience**:2 Years + **Monthly salary**: 4400 AED Gross (Including all taxes and expenses) **MUST BE KSA RESIDENT** Ability to commute/relocate: - Riyadh:...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    We are seeking an experienced IT Support Executive to join our team at Saudi Petroleum Services Polytechnic.The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving hardware/software/network issues.They will also install, configure, and maintain IT systems and applications, as well as...


  • Riyadh, Saudi Arabia DS DeepSource GmbH Full time

    Provide technical assistance and support for IT-related issues, including hardware, software, network, and system inquiries. - Diagnose and troubleshoot technical issues reported by end-users. - Escalate complex problems to the appropriate IT support teams for resolution. - Contribute to the development and updating of knowledge base articles for common...


  • Riyadh, Ar Riyāḑ, Saudi Arabia MS PHARMA Full time

    About MS PharmaMS Pharma is a multinational pharmaceutical company specializing in the development, production, and distribution of generic and specialty medicines. Founded in 1989 and headquartered in Amman, Jordan, we have grown to become a leader in the pharmaceutical industry with more than 2,000 employees across the MEA region.With the introduction of a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    Troubleshoot & resolve hardware/software/network issuesInstall, configure & maintain IT systems and applicationsProvide technical support to end-usersEnsure IT security, updates & system maintenanceCollaborate with vendors for upgrades & maintenanceSkills1-3 years of IT support/helpdesk experienceStrong knowledge of Windows, Networking, and IT...

  • Operations Support

    3 weeks ago


    Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

    Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of information. - Coordinate...

  • Operations Support

    2 weeks ago


    Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

    Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of information. - Coordinate...

  • Operations Support

    3 weeks ago


    Riyadh, Saudi Arabia Saudi Financial Support Services Company “SANID” Full time

    **Job Purpose**: Act as ATM support specialist and responsible for the performance of ATMs replenishment to ensure continuous, availability and best productivity according to the required standards of service, manage to resolve issues and incidents when detected. Provide excellent support service and response at all times with accurate provision of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Al Watania Information Systems Full time

    Join Our Team of ExpertsWe are seeking a highly skilled Technical Support Specialist to join our team of experts. In this role, you will provide technical assistance and support for our products and services, working closely with internal teams to escalate and resolve complex technical issues.Your key responsibilities will include:Troubleshooting hardware...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Al Watania Information Systems Full time

    Al Watania Information Systems: A Leader in IT SolutionsWe are seeking a skilled Technical Support Specialist to join our team. As the first point of contact for clients, you will provide exceptional technical assistance and support for our products and services.Key Responsibilities:Troubleshoot hardware and software issues, diagnosing problems to determine...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    We are looking for an experienced IT Support Executive to join our team at Saudi Petroleum Services Polytechnic.The successful candidate will be responsible for ensuring the smooth operation of our IT systems and providing technical support to end-users.This will involve troubleshooting and resolving hardware/software/network issues, as well as installing,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia RP International Full time

    Job OverviewRPI International is seeking a highly motivated individual to fill a dual role that includes both junior development and technical support responsibilities.About the JobThe ideal candidate will have foundational skills in software development or 2 to 4 years of experience in a technical support or IT helpdesk role, with a basic understanding of...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kaspersky Lab Full time

    Professional QualificationsThis Advanced Technical Support Professional position at Kaspersky Lab requires a highly skilled professional with experience in providing advanced technical support. The successful candidate will have a deep understanding of IT systems, including MS Windows OS and basic Windows Server administration.The ideal candidate will be...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Wataniaind Full time

    About the Role:We are seeking a highly motivated and experienced IT Helpdesk Coordinator to join our team. As a key member of our IT department, you will be responsible for providing first-level support to end-users, standard help desk procedures, and assisting in providing second-level support when needed.The successful candidate will have a strong...

  • IT Support Specialist

    2 weeks ago


    Riyadh, Saudi Arabia Sharp Brains Ltd Full time

    **JOB DESCRIPTION** Desktop Technician will provide day to day local **Position Responsibilities and Functions** - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kaspersky Lab Full time

    About the RoleThis Senior System Administrator Role at Kaspersky Lab involves maintaining and supporting our complex technical systems. The successful candidate will have extensive experience in IT helpdesk and system administration, with a strong focus on troubleshooting and resolving issues remotely.The ideal candidate will be able to work independently...


  • Riyadh, Saudi Arabia Serco Plc Full time

    Administration Coordinator / Receptionist - (KSA National) Make a difference every day The Job Opportunity The purpose of this role is to provide administrative support to the Country Director, Corporate Development officer and KSA senior leadership team in managing and coordinating all business support, personal correspondence and assist in day to day...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Wataniaind Full time

    Job Description:We are seeking a highly skilled IT Helpdesk Coordinator to join our team at Wataniaind. In this role, you will be responsible for managing and administering our ITSM solution, including development, integrations, monitoring, and reporting.You will analyze trends in the ITSM and generate statistical reports and dashboards to help us improve...