Retention Lead
7 days ago
**AlGooru is hunting for the next generation of CX talents**
**We’re looking for a Retention Lead**
**A bit about us**
**Main responsibilities**
- Design and implement customer retention strategies to increase loyalty and retain client packages
- Analyzing customer behavior and feedback
- Build a healthy relationship between AlGooru and the parents/students to improve the customer experience
**A day in your life**
- Negotiate with customers to renew/upsell/cross-sell packages
- Analyze customer trends to continuously improve retention, upsell and cross-sell strategy
- Writing and presenting customer behavior reports
- Reviewing retention coordinators' performance and providing continuous feedback
- Diversify retention strategies between upselling, cross-selling, and renewals based on customer behavior and feedback
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions
- Building positive relationships with customers and relative POCs (Sales, Cx, and Tutor Community Tribes)
- Coordinate with the Head of Cx to:
- Constantly improve the customer journey for retained clients
- Draft and edit retention policies
- Collaborate on Monthly reports
**Requirements**:
**Experience needed**
- 3-5 years of experience in Retention or a similar role
- Relevant experience with startups / Saudi marketplaces is a BIG plus
- Hustle mentality
- A+ listener
- Great organizational & time management skills
- Superb communication and persuasive skills
- Familiarity with CRMs and internal databases
- The drive to succeed
- General assessment form (5-10 minutes)
- Chemistry meeting (15-30 minutes)
- Technical interview (30-60 minutes)
- Technical assessment
- Vision-fit interview (60-90 minutes)
- Offer extended to successful applicants
**Benefits**
**Role benefits**
- Work from anywhere
- Unlimited paid sick days
- No clocking in/out
- ESOP shares
- Laptop fund
- Fast promotions (like really fast)
- Enjoy monthly Pizza Fridays
- Learn anything online and expense it on us
- Travel for company events and get reimbursed
**How to gain extra Gooru points**
- Demonstrate your entrepreneurial, hustling, and energetic spirit
- Prove your ability to take full ownership of your role without the need to be micromanaged
- Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.
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