Guest Relations Agent

6 days ago


Jeddah, Saudi Arabia SWISSOTEL Full time

**Company Description** “A passion for perfection”**

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

**Swissôtel Al Maqam** is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

**Swissôtel Al Maqam** is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Respond to guests needs and anticipate their unstated ones
- Expect and react promptly to guests’ requirements and inquires
- Actively listen and resolve guests’ complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs)
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered
- Other duties as assigned

**Qualifications**
- Proficiency in English (verbal and written), a second language an asset.
- Previous customer-related experience preferred.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment

**Additional Information**
- Prior experience working with Opera or a related system
- Fluency in English

customer related experience an asset
Ability to work well under pressure in a fast paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent



  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    Company DescriptionLocated adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.Job...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    About the RoleWe are seeking an ambitious and results-driven Guest Relations Agent to join our team in Jeddah, Saudi Arabia. As a Guest Relations Agent, you will be the primary point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable.Responsibilities and DutiesWelcome and Engage Guests: Greet and welcome guests upon...

  • Reservations Agent

    3 weeks ago


    Jeddah, Saudi Arabia M Hotel Makkah by Millennium Full time

    As a Reservations Agent at Millennium Place Makkah, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. **Key Job Responsibilities**: - Provide information about room...

  • Reservations Agent

    2 weeks ago


    Jeddah, Saudi Arabia Hand international Hotel & Resort Full time

    JOB VACANCY: We are a Hand International Hotels and Resort company We own several hotels in Jeddah city and we need to Reservations Agent. **Requirements**: - Knowledge of companies' prices on an ongoing basis. - Provide a daily report on work details - Ensure that the reservation data is accurately and accurately filled in the form. - Registration of...

  • Front Desk Agent

    3 days ago


    Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    Job Title: Front Desk AgentLocation: Jeddah, Saudi ArabiaJob Description:We are seeking a professional and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.Greet and check-in guests, providing a...

  • Reservation Agent

    7 days ago


    Jeddah, Saudi Arabia EKONO by Leva Full time

    Welcome to EKONO Jeddah. Ekono Hotels are fun, trendy and smart. Our new family of hotels are connected by their individual characters that make every moment of guest memorable. Clean and trendy hotels where people feel happy, comfortable and relaxed Becoming part of the EKONO family Job Summary As **Room Reservations Agent / Executive**, you are...


  • Jeddah, Saudi Arabia Eram Talent Full time

    Eram Talent is currently seeking a highly skilled and experienced Guest Relations Manager to join our hospitality team. As the Guest Relations Manager, you will be responsible for overseeing all aspects of guest relations to ensure an exceptional guest experience. Your main duties will include managing a team of guest relations staff, developing and...


  • Jeddah, Makkah Province, Saudi Arabia Red Sea Global Hospitality Full time

    Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.Job Title: Reservations Sales AgentDepartment: ReservationsReporting to: Cluster Revenue and Distribution ManagerAbout UsWelcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our...


  • Jeddah, Makkah Province, Saudi Arabia Red Sea Global Hospitality Full time

    Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.Job Title: Reservations Sales AgentDepartment: ReservationsReporting to: Cluster Revenue and Distribution ManagerAbout UsWelcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    What We OfferAs a Guest Relations Agent at Raffles Hotels & Resorts, you can expect:A Competitive Salary and Benefits Package: A comprehensive compensation package, including a competitive salary, benefits, and opportunities for career growth.A Collaborative and Dynamic Work Environment: A supportive and dynamic team culture, encouraging collaboration and...

  • Reservations Agent

    5 days ago


    Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    Company DescriptionLocated adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.Job...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    Job Requirements:We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Raffles. In this key role, you will interact with guests daily, delivering exceptional service and creating memorable experiences.Key Responsibilities:Provide excellent customer service and create a welcoming atmosphere.Address guest inquiries,...

  • Guest Service Agent

    2 weeks ago


    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** Must be a Saudi national (by law) **Job Number** 23201381 **Job Category** Rooms & Guest Services Operations **Location** The Jeddah EDITION, 2457 Corniche Rd, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our...

  • Guest Service Agent

    2 weeks ago


    Jeddah, Saudi Arabia Talent Pal Full time

    Assist in house guests in best possible way to deliver the Quality customer service according to MHR core values and standards service on time. - To receive guest requests and to direct guests requests to responsible department. - To receive all guest complaints and assist with related department / duty manager to resolve the problems. - To receive and...

  • Swiss Service Agent

    1 week ago


    Jeddah, Saudi Arabia Talent Pal Full time

    **Company Description** **“A passion for perfection”** Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their...


  • Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24068134 **Job Category** Rooms & Guest Services Operations **Location** The Jeddah EDITION, 7044 Corniche Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...


  • Jeddah, Saudi Arabia Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Saudi Arabia- Province/City- Jeddah- Location- Rosewood Jeddah- Department- Rooms - Front Office- Job Type- Full-time Permanent**Essential Duties and Responsibilities**: - Acts promptly and professionally when dealing with guest’s needs. - Always ensures the highest possible guest satisfaction. - Cooperates and...


  • Jeddah, Makkah Province, Saudi Arabia RAFFLES Full time

    Key Responsibilities:As a skilled Front Desk Agent at RAFFLES, you will be responsible for creating unforgettable experiences for our guests. Key responsibilities include:Delivering personalized greetings and welcoming guests to the hotel.Handling guest inquiries, resolving issues efficiently, and escalating concerns when necessary.Processing check-outs...


  • Jeddah, Makkah Province, Saudi Arabia Shangri-La Group Full time

    Our Reservation Agent role requires someone who can thrive in a fast-paced environment, adapting to changing situations while maintaining exceptional customer service standards.Demonstrated experience in handling reservations, customer inquiries, and feedback.Effective problem-solving skills with attention to detail.Able to work independently and...


  • Jeddah, Makkah Province, Saudi Arabia Raffles Hotels & Resorts Full time

    The ideal candidate will be a highly motivated and results-driven Reservations Agent who can effectively manage bookings, provide information about our hotel services, and maximize revenue through effective sales techniques.ResponsibilitiesHandle incoming reservations via phone, email, and online booking systemsProvide detailed information about hotel...