Technology Support Engineer
7 months ago
**_ OBJECTIVES/PURPOSE_**
- Participates and executes technical standard analysis, implementation and evaluation of small-scale solution projects within technical area of expertise on the following areas:
- End User Support
- Hardware troubleshooting and repair
- Operating systems and software
Tools and processes
- Investigates issues, analyzes solutions and implements technical changes on small projects.
- Supports on making decisions on guidelines and policies, and may look to others to help in the support of making decisions.
- Performs technical analysis and design, modifies and/or configures software and hardware solutions according to Takeda standards, typically executed in a defined project.
- Supports the delivery of business solutions deployment to production, handle IMACD-processes of End User Equipment and IT Asset Management.
- Serve as local hands on support for the managed IT infrastructure and the End User Equipment.
- Support on meeting rooms and meeting events
- Ensures that system improvements are successfully implemented.
- Develops and maintains support documentation according to Takeda Quality Management System (QMS), Software Development Life Cycle (SDLC) and IT Project Life Cycle (ITPLC) standards, policies and procedures.
- Works under moderate guidance and direction.
Understands key IT and Business objectives / goals and uses this knowledge within its own working field.
**_ RELATED TO THIS ROLE _**
- Provide regular updates on planned Initiatives and reports on Workforce Technology Support and projects.
- Ensure data accuracy on managed services
**_ DIMENSIONS AND ASPECTS_**
**Technical/Functional (Line) Expertise**
- Operational knowledge of IT infrastructure and operations including desktop, server, operating systems, LAN/WAN, print, collaboration, and unified communication services.
**Leadership**
- Oversee day-to-day operations and performance
- Objective performance self-evaluation
- Develop self and colleagues by available trainings and knowledge sharing.
- Support training needs identified with the business.
- Provide Voice of the Customer feedback and continuous improvement opportunities.
**Locations**:
Riyadh, Saudi Arabia
**Worker Type**:
Employee
**Worker Sub-Type**:
Regular
**Time Type**:
Full time
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