Onboarding Agent

4 weeks ago


Riyadh, Saudi Arabia Careem Full time

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.

We're in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.

We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.

Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.

**About the team**:
Careem Food is pivotal to our Super App ambition. We have already created waves in the market with our bold decision to become the region’s first and only restaurant-centric food delivery platform, and are ready to scale and grow exponentially across markets.Come be a part of this exciting journey with us.

**What you'll do**:
Vertical: Careem Food

Department: Partner Operations

The Partner Operations Associate would be required:

- Daily field visits for training/on-boarding new partners.
- Ensure up to mark partner training. Making sure that the partner fully understands how to use the partner dashboard, or reach out to partner support channels, in case any support is required.
- Re-training low performing partners.
- Strictly adhering to partner on-boarding SLAs and training quality.
- Provide feedback gathered from partner visits on product and other issues to team leads.
- Regular communication with other markets on knowledge sharing and identification of the best practices.

**What you'll need**:

- Must be at least a high school graduate.
- Must be currently based in Riyadh or Jeddah.
- Minimum one year of work experience. (Preferably in restaurant/food ops or logistics)
- Fluency in written and spoken English & Arabic is a must.
- Aptitude to learn and grow.

**What we'll provide you**:
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:

- Be part of a Remote-First organisation
- Work from any country in the world for 60 days a year
- Use Unlimited Vacation days throughout the year
- Access fitness reimbursements for health activities including: gym, health club and training classes.
- Work and learn from great minds
- Create impact in a region with untapped potential
- Explore new opportunities to learn and grow every day


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