Sales Development Manager
3 days ago
TBO.COM invites applications for a Key Accounts Manager position, focusing on developing and managing relationships with key accounts in the Retail/B2A segment. The ideal candidate will have a strong background in sales and account management within the travel industry, excellent interpersonal skills, and the ability to strategically align client needs with company offerings.
Primary Responsibilities:
- Serve as the primary point of contact for assigned key accounts, handling all client commercial inquiries.
- Develop deep relationships with decision-makers and influencers within each account to foster loyalty and retention.
- Conduct regular reviews of clients' needs, performance metrics, and travel patterns to propose tailored solutions.
- Regular partners visits during the week to meet them and build rapport with management and agents.
- Develop and implement strategic account plans to meet or exceed sales targets and revenue goals.
- Identify and pursue upsell and cross-sell opportunities by promoting additional travel products or services.
- Monitor market trends, competitors' activities, and client industry developments to position offerings that match client needs.
- Facilitate a seamless onboarding experience for new clients, ensuring they are fully trained on using the company's booking platforms and understanding available services.
- Organize periodic training sessions for clients on new features, products, and booking solutions.
- Attend industry events, conferences, and trade shows to represent the company, strengthen existing relationships, and establish new connections.
- Collaborate with cross-functional teams (e.g., marketing, product, operations) to align on client needs and deliver customized solutions.
- Analyze sales data, travel trends, and client usage patterns to identify growth opportunities and areas for improvement.
- Prepare and present regular performance reports for each account, along with actionable insights and recommendations to improve sales and service quality.
- Maintain accurate records of client interactions, sales activities, and account progress in CRM tools.
- Proactively resolve any issues, complaints, or service challenges that may arise, ensuring client satisfaction and retention.
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