Technical Support Engineer
5 months ago
**Responsibilities**:
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles.
- Follow the SLA for issues with respect to the severity.
**Requirements**:
- 2-5 years working experience.
- Proven working experience in system engineering, IT support, Fin-tech or banking industry.
- Proven work experience with different systems, software, and hardware.
- Excellent written and verbal communication skills
- Excellent written and verbal communication skills.
**Educational qualifications**:Bachelor's degree(or above) in computer science or a related field.
**Salary**: ﷼10,000.00 - ﷼25,000.00 per month
Application Question(s):
- Which country are you from? Which city do you currently live in?
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