Senior Customer Experience Manager
2 months ago
The Role
This leading real estate developer is currently in a phase of rapid growth and business expansion. They are seeking a Senior Customer Experience Manager to join the business and play a key role in developing and shaping their customer experience. - In this role, you will be responsible for ensuring that customers have an exceptional experience across all touchpoints of the company. - You will lead initiatives within the teams, to improve customer satisfaction, streamline processes, and enhance the overall customer journey. - You will have a passion for creating positive experiences, a data-driven mindset, and the ability to collaborate effectively across teams.
**Requirements**:
- 5+ years of experience in a related role, with leadership experience - Ideally you will come from relevant industry experience - Proven experience in driving customer experiences improvements, including managing customer journeys, leading cross-functional teams, and implementing satisfaction programs. - Proven experience working with systems like SAP and Salesforce - Motivated and driven, with excellent leadership skills to guide the team you lead.
About the company
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.
-
Customer Experience Manager
3 weeks ago
الرياض, Saudi Arabia Serco Plc Full timeMake a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public...
-
Customer Experience Manager, Saudi
2 months ago
الرياض, Saudi Arabia Cisco Systems Full time**What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business...
-
Customer Experience Specialist
2 months ago
الرياض, Saudi Arabia ZimmerBiomet AselAlarabia Full timeAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...
-
Customer Experience Specialist
2 months ago
الرياض, Saudi Arabia ZimmerBiomet AselAlarabia Full timeAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...
-
Customer Experience Principal
2 months ago
الرياض, Saudi Arabia Cisco Systems Full time**What You'll Do** As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include: - Driving...
-
Customer Experience Manager, Saudi Arabia
2 months ago
الرياض, Saudi Arabia Cisco Systems Full time**What You'll Do** As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business...
-
Senior Manager, Customer Success
3 months ago
الرياض, Saudi Arabia Quickplay Full time**About us**: At Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in Over-The-Top (OTT) video, focused on massive scale and resilience. If you aspire to be part of a high-performing, learning-oriented, and caring culture - in a fast-paced growth environment, you’ve come to the...
-
Senior Specialist Inbound
1 month ago
الرياض, Saudi Arabia Proven Arabia Full time**About the job** **Purpose & Overall Relevance for the Organization**: Working closely with Senior Manager Transport Operations and inbound team in managing the product flow of adidas efficiently and timely in a cost-effective way from factories until stocks are booked at DCs. Responsibility also includes the daily monitoring of all related functions of...
-
Senior Customer Success Manager
3 months ago
الرياض, Saudi Arabia SAS Full time: **Sr. Customer Success Manager - Hybrid** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a...
-
Senior Customer Support Analyst
3 months ago
الرياض, Saudi Arabia Mozn Full time**Job Summary** Mozn is a rapidly growing technology firm revolutionizing the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realize Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI...
-
Customer Success Manager
3 months ago
الرياض, Saudi Arabia Nexthink Full time**Company Description** LI-hybrid This role is to support growth and customer retention in the Middle East and will be responsible for a portfolio of our strategic customers. The primary objective of the role is to help guide them along their DEX maturity journey of people, process, and technology by driving the adoption throughout the entire customer...
-
Customer Success Manager
1 month ago
الرياض, Saudi Arabia Seclore Full time**Job Information**: Date Opened - 11/20/2024Job Type - Full timeIndustry - IT Product SoftwareCity - RiyadhState/Province - RiyadhCountry - Saudi ArabiaZip/Postal Code - 11564**About Us**: At Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with...
-
Customer Support Specialist
4 months ago
الرياض, Saudi Arabia CEQUENS Full timeCEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling...
-
Principal Customer Success Manager, Digital
2 months ago
الرياض, Saudi Arabia Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Senior Workplace Experience and Operations
4 months ago
الرياض, Saudi Arabia FTI Consulting, Inc. Full timeIn this role, you will support the daily operations of our group to deliver: - Workplace Services for employees and visitors, including Reception, meeting rooms, pantry service, catering orders, onboarding, and meeting/event management (office, segment, training, etc.). - Operations Services such as facilities management, security, repairs and maintenance,...
-
Principal Customer Success Manager, Digital
2 months ago
الرياض, Saudi Arabia Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Senior Analyst
4 months ago
الرياض, Saudi Arabia Talent Pal Full time**WHAT YOU'LL DO**: Center for Customer Insight (CCI) develops strong know-how on the global market and consumers via various proprietary researches, and we combine proprietary and existing tools to tailor programs. Besides, the team has strong capabilities and experience to manage and conduct client-specific researches. As a Senior Knowledge Analyst (SKA)...
-
Senior Analyst
2 months ago
الرياض, Saudi Arabia Boston Consulting Group Full timeWho We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We...
-
Senior Manager, Solution Sales
3 months ago
الرياض, Saudi Arabia ServiceNow Full time**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...
-
Senior Specialist Inbound
3 weeks ago
الرياض, Saudi Arabia Proven Arabia Full time**Purpose & Overall Relevance for the Organization**: Working closely with Senior Manager Transport Operations and inbound team in managing the product flow efficiently and timely in a cost-effective way from factories until stocks are booked at DCs. Responsibility also includes the daily monitoring of all related functions of inbound shipping, clearing,...