Claims Operations Excellence
8 months ago
To maintain the continuous improvement system and processes by identifying and developing improvement targets for all areas of the department to achieve operational efficiency, productivity and savings target
Process Enhancements
- Develop claims management policy, processes and procedures (Standard Operating Procedures SOP) to be used as reference and for improvements
- Initiate process improvements to drive efficiency across all areas of the department
- Identify and quantify the quality defects and determine appropriate preventive and corrective actions
- Recognize waste, root cause analysis and implement process improvements & digital solutions
- Recognize opportunities for process/system enhancement to have benefit from solid statements, improved process effectiveness and quality
Project Management
- Lead projects to execute identified process improvements and report ongoing activities to management
- Develop project initiation documents and change requests based on project management strategies to ensure completion of project based on time, cost, scope and quality
Executive Dashboard and Reporting
- Create department and process performance and utilization dashboards for management reporting to identify areas that need to be addresses
- Utilize dashboard to monitor provider performance to monitor batches submission and report non-compliant providers with PR team to ensure provider compliance
People Management
- Coach and provide teams with necessary tools and support required to achieve development objectives
- Design programs to build department capability and ensure corporate and regulatory compliance
- Provide on going feedback to teams for continuous improvement and identify training needs
**Skills**:
- Managerial and interpersonal skills.
- Analytical, troubleshooting and problem solving skills.
- Strong computer skills, including Microsoft Office, Power BI & Cognos
- Excellent communication skills (English and Arabic)
- Project management skills
**Education**:
Bachelor's degree preferably in Business, Operation Management or Industrial Engineering
-
Medical Claims Operations
6 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timeTo ensure that assigned provider’s Inpatient and Outpatient claims are medically & commercially adjudicated within the specified timeframe and within the targeted quality to achieve the business objective of ensuring that BUPA delivers high quality claim statements. Adjudication - Process all the daily batches of claims assigned in line with medical...
-
Medical Insurance Claiming
6 months ago
Jeddah, Saudi Arabia Nahdi Full timeResponsible of securing 80% of clinic revenue as its covered under insurance. Managing claiming and billing process internally and externally with excellence. Performs audits on insurance claims to ensure full governance and compliance on the claiming and billing process and raise internal physicians awareness on CCHI and Insurance provider policy including...
-
Provider Relations Medical Operations
7 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timeRole Purpose: To be responsible for the commercial and medical management of the portfolio providers in order to resolve the identified trends ,unit cost control and obtain competitive commercial terms and reconciliation outcome within the agreed target forecasting ,timescales and quality standards. Key Accountabilities: 1- Reconciliation of the accounts; -...
-
Revenue Cycle Operations
8 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timeIs responsible for overseeing the RCM operations including claims and billing management. Communicate partner providers, implement and refine processes of audit and compliance, execute special RCM projects and participate in different analytical activities **Claims and billing management** - Develop and maintain a strategic approach to the revenue cycle...
-
Transportation Sector Leader
4 weeks ago
Jeddah, Makkah Province, Saudi Arabia Foreground LLC Full timeExecutive DirectorWe are seeking an accomplished leader to join our team at Foreground LLC as an Executive Director for the Transportation Sector. This is a pivotal opportunity for a visionary individual who excels in operational leadership, business growth, and people management.About the RoleThis is a key position within our organization that demands a...
-
Quality & Service Excellence
8 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timeTo lead, design, execute and monitor all the strategic and operational activities of the service differentiation to ensure that Bupa Arabia is the preferred insurance company and stays, ahead of competition in every touch point of the customer journey. **Service Excellence Strategy**: - Partner with the Key Stakeholders/Directors in order to design the...
-
Business Analysis
8 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timeResponsible for overseeing the analysis, design, and implementation of business systems and solutions within the Claims Management department. Business Analysis - Collaborate with stakeholders to understand business requirements and translate them into functional specifications. - Conduct thorough analysis of existing claims management processes,...
-
Quality & Service Excellence
8 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timePartner with the Key Stakeholders/Directors in order to design the service excellence strategy framework and drive the Service Excellence Strategy Steering Committee through monthly sessions to ensure BUPA service targets are on track. - Ensure that all the Service Differentiation activities agreed, and the service strategy framework are being delivered by...
-
Customer Excellence Director Ksa
6 months ago
Jeddah, Saudi Arabia ABBVIE Full time**Primarily, the Customer Excellence Director - **_member of the Affiliate Leadership Team_**: - guides, monitors, and develops strategies aimed to improve business and planning processes across all brands and departments to add continuous improvement value placing the patient at the center of any efforts and operating within AbbVie business code of...
-
Industrial Service Operations Manager
2 weeks ago
Jeddah, Makkah Province, Saudi Arabia RecruitMe Plus Full timeJob Title:Industrial Service Operations ManagerAbout RecruitMe Plus:We are seeking an experienced Industrial Service Operations Manager to oversee all service operations for industrial equipments, power tools, and garage equipment in Jeddah, KSA.Salary Estimate:$8,000 - $12,000 per monthJob Description:Company Overview:Our client is a leading distributor of...
-
Supervisor Airport Services
7 months ago
Jeddah, Saudi Arabia The Emirates Group Full timeJob Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Companys commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various...
-
Manager Onsite Care Clinical Excellence
6 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timeBupa Connected Care Hospitals is a leading healthcare provider committed to delivering exceptional patient-centered services, clinical excellence, and operational governance across a network of hospitals. We believe in providing top-notch medical care and ensuring a positive patient experience at every step of their healthcare journey Patient-Centered...
-
Key Account Customer Care
8 months ago
Jeddah, Saudi Arabia Bupa Arabia Full timePromote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services. - Guide members on points of contact for queries and communication. - Update members on insurance coverage details, follow up cases, inquiries and responses with full support. - Complete transactions and...
-
HR Operations Executive
6 months ago
Jeddah, Saudi Arabia Jamjoom Pharma Full timeJamjoom Pharma has in a very short span of time emerged, as one of the leading pharmaceutical companies in the Afrasia region. The geographical focus of the company is on countries in the Middle East, Africa, and CIS regions. Strategic focus on selected therapeutic categories has contributed to the rapid growth, market acceptance, and overall success of the...
-
Specialist, Reinsurance
6 months ago
Jeddah, Saudi Arabia Islamic Development Bank Full timeJOB PURPOSE The primary mandate is to assist the Head of Reinsurance with respect to claims and underwriting functions related to reinsurance. The role will assist in the engagement with the Treaty and Facultative market for reinsurance support, calculations of the reinsurance premiums, exposures, claims payments and recoveries, maintenance of reinsurance...
-
Warranty Admin
6 months ago
Jeddah, Saudi Arabia Haji Husein Alireza & Co. Full time**Job Requirements**: **Job Summary**: The Warranty Administrator will be responsible for managing warranty claims, coordinating repairs, and ensuring compliance with warranty guidelines and procedures. **Job Requirements**: - High school diploma or equivalent; Bachelor’s degree is a plus - Proven experience as a Warranty Administrator or in a similar...
-
Manufacturing Excellence Lead
6 months ago
Jeddah, Saudi Arabia Unilever Full time**Function**:Engineering **Reports to**: Transformation Engineering & Manex Assistant Manager **Scope**: Local **Location**: Jeddah, KSA **Terms & Conditions**: Full Time **ABOUT UNILEVER** With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are...
-
Senior Commercial Manager
6 months ago
Jeddah, Saudi Arabia Parsons Full timeThe Commercial Manager oversee all contract activity for a Division, a major market segment, or for a major project. Travel to the client’s offices or to the project site may be required, either before the contract receives final approval or during the life of the contract. **What You’ll Be Doing**: - Project start up, implementation of procurement,...
-
Senior Officer
6 months ago
Jeddah, Saudi Arabia Talent Pal Full timeKey responsibilities: - Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback. - Strategizing and monitoring the daily activities of customer service operations, including preparing of customer service team duty rosters, scheduling annual leave for staff etc. - Assisting customer service...
-
Operations Manager
6 months ago
Jeddah, Saudi Arabia Whitecollars Full time**Company Overview**: Our client is a Saudi retail and E-commerce company working in the field of home furnishings since 1997, they specialize in premium bedding and home accessories in the Saudi market. They import high-quality goods from around the world (Europe, Asia, and the Arab region) and offer a wide variety to meet all customer preferences. Their...