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Customer Engineer

2 months ago

Riyadh, Saudi Arabia Maintech, Incorporated Full time

**About Maintech and the Role**:
We have 1 opening for a Customer Engineer. We are looking for self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer focused environment. Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose Oracle and HP servers in a critical environment. They will provide problem resolution or refer more complex issues to a Sr. Support Engineer. Maintenance of inventory and documentation of activity will demonstrate strong organizational skills. Must be available and on-call 24x7x365.
- Installs, troubleshoots, and maintains products/equipment (DELL, IBM and HP Servers).
- Identifies, analyzes, and repairs product failures, orders, and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Relies on experience and judgment to plan and accomplish goals.

**Experience and Skills Required**:

- Possess positive attitude and strong analytical skills
- Must be a self-starter who is able to work independently without supervision and within a team environment
- Must possess a professional demeanor and the ability to develop effective working relationships with end users and stakeholders
- Must be a good team player
- Working experience with Oracle/Sun HW is a must
- Working experience with Remote Access Cards (IBM RSA, HP iLo, Dell IDRAC)
- Working experience with HP BL\DL\M\Blades\Apollo
- Working experience with DELL 13G/14G servers
- Working experience with IBM servers
- CompTia A+ Certification is a plus
- CompTia Server+ Certification is a plus
- HP Certification is a plus
- Dell Certification is a plus
- IBM Certification is a plus

Pay: ﷼262,533.00 - ﷼281,285.00 per year

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

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