Customer Care Representative

4 weeks ago

Jeddah, Saudi Arabia Kerry Full time

**Requisition ID** 45607
**Position Type** FT Permanent
**Recruiter **#LI-SSM1
**Posting Type** LI

**About Kerry**:

- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the role**:
Reporting to the Customer Care Manager you will be responsible for liaising with Business/Account Managers, Operational, Quality and Warehouse Personnel; Providing a high level of service to our valuable customers by ensuring all customer requests/enquiries are actioned professionally and in a timely manner.

**Key responsibilities**:
- Maintain professional, timely, and effective communication with all parties externally and internally.
- Develop and maintain excellent relationships with our valuable customers.
- Creation of Proforma invoice based on customer order and convert the Sales orders in system.
- Responsible for all aspects of account management including order management / administration, master data maintenance, credit/debit processing and complaint handling.
- Ensure service issues do not arise by clarifying customer requests and managing expectations - determine cause of any issue, seeking solutions and escalating appropriately.
- Addressing any product quality complaint raised by customers to QC team and ensure the customer got a timely reply with root cause and action taken report.
- Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers.
- Follow through the entire ordering cycle from order entry to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps.
- Other ad-hoc duties assigned as and when required.

**Qualifications and skills**:

- 3 to 5 Years experience in customer service with Bachelor degree in relevant field.
- Fluent in English and Arabic.
- Good with Microsoft and Excel.
- Knowledge of ERP. Experience using SAP is an added advantage.
- Must have proven track record for a customer handling and managing day to day activities

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