Community Lead at Astrolabs Ksa

7 months ago

Riyadh, Saudi Arabia Astrolabs DMCC Full time

**About Us**:
AstroLabs is an ecosystem builder in the MENA region, enabling the growth of people and companies through market entry, expansion services, capability building programs. AstroLabs is the only platform in the region that brings this entire suite of complementary services together in support of high-growth startups, digitally-transforming enterprises and governments building ecosystems.

AstroLabs operates vibrant coworking spaces in Dubai and Riyadh that have served as soft-landing offices for 1000+ companies that we´ve been supporting over the last decade.

KSA Expansion is the preferred market entry partner for an array of multinational corporations and startups expanding into Saudi Arabia. We handle local company registration and provide soft-landing. We’ve set up over 450+ companies in KSA and have 190+ companies in our coworking space in Riyadh.

We are Ambitious, we take Ownership, and are committed to Excellence. If you are a high performing, driven individual, then read on - we would love for you to join our dynamic team

**Role Overview**:
As the Community Lead, you will play a pivotal role in creating an inclusive, energetic, and collaborative Community within AstroLabs. You will be responsible for cultivating strong relationships among our members, coordinating and hosting events, and providing essential support to our startup and business community. Your efforts will contribute to making AstroLabs the go-to hub for leading entrepreneurs and companies in Riyadh and the region.

**Responsibilities**:
**Community Engagement**
- Develop and nurture relationships with members, fostering a thriving community in person and online.
- Make connections and introductions for members, leveraging alumni, partners, etc.
- Proactively seek members’ feedback and take positive action to improve member experience.
- Propose, plan and execute new initiatives for the community based on the insights gained from interactions with the community.
- Event management: workshops, webinars, networking sessions, upskilling opportunities, mentoring sessions, etc.
- Draft communications and contribute in sharing information about events, opportunities, newsletters, posts on social media, benefits, etc., with the community so they’re well informed and up to date.
- Build and maintain relationships with local business organizations, startup accelerators, and industry and ecosystem partners to enhance our ecosystem.

**Member support**
- Resolve members’ issues in a timely manner and proactively address their concerns and feedback to deliver a positive experience for all members.
- Provide guidance and resources to members within the community, helping them navigate challenges and connect with relevant resources.
- Continuously seek ways to improve the offerings and ensure members are receiving maximum value from their membership.

**Partnerships**
- Maintain relationships with existing partners, ensuring they're engaged and delivering
- Assess new partnership opportunities and lead communication to establish new partnerships
- Provide clear benefit to partners to maintain positive relationships
- Look for opportunities to leverage partner networks and expertise
- Communicate and connect our community members to partners

**What do you need to be successful in this position?**
- Bachelor's degree and 4+ years of work experience in community management, event planning, entrepreneurial ecosystems, or a related role.
- Business understanding and passion for entrepreneurial and business communities.
- Excellent interpersonal, networking and customer service skills. A natural “people person” with drive, enthusiasm and high energy.
- Excellent verbal and written communication skills. Able to write professionally. Fluent in Arabic and English.
- Experienced in planning and launching initiatives, events, projects or businesses.
- Strong organizational skills and attention to detail.
- Highly skilled at prioritization and time management. Able to multitask and handle a varied workload with multiple priorities and projects.
- Able to own projects from start to finish, work independently, and coordinate with teams.
- Driven by impact and outcomes. A serious “make it happen” attitude.
- Proficient with the Microsoft Office suite (especially Excel, Word, PowerPoint) and Google Apps (Drive, Sheets, Docs, Forms).
- Previous experience in a coworking space, incubator/accelerator, or entrepreneurial environment is a plus.
- Proficiency in using social media platforms and basic content creation tools is a plus.
- Demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.
- Be a brand ambassador for AstroLabs and represent the business with a professional and positive attitude at all times.

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