Technology Specialists

2 months ago

Riyadh, Saudi Arabia Microsoft Full time

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft Business Applications is uniquely positioned as the worldwide leader in enterprise solutions differentiated by our data-first and artificial intelligence-driven platform that can leverage an unlimited number of customer data sources. The Technical Specialist role is the ideal place to leverage your passion for being a member of a dynamic sales team that is bringing true digital transformation to customers.

You will be a technically intense workload expert within the Microsoft enterprise sales organization working with our most important customers. You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions mapped to business value within the area of your workload expertise. Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, Microsoft partners and ISVs, other Technical Specialists and our Customer Success team.

**Responsibilities**:
**Scale Customer Engagements**
- Engages with and reaches out to customers proactively and independently.
- Uses knowledge of customer context, solution or portfolio expertise, and technical and industry knowledge to build credibility with customers.
- Leads and ensures technical wins for core and adjacent technologies by leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Searches for customer references to use in engagements.
- Leverages foundational knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and proactively engages product teams (e.g., engineering) to remediate blockers by conveying impact.

**Leverage Partner Ecosystem**
- Engages in partner sell-with scenarios by acting as liaison between the partner and team and facilitating partner resources and processes throughout the course of the project.
- Supports partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams (e.g., Global Partner Solutions).

**Build Strategy**
- Captures core competitive knowledge and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies for assigned customers.
- Provides strategic, technical, and partner input based on Microsoft capability at the account level to contribute to strategy development, leveraging partner, competitor, or open-source knowledge.
- Works with account and marketing teams to shape strategic win and customer success plans and tailor Microsoft messaging to audience using knowledge of customer feedback, specific Microsoft solutions, and their context in a competitive landscape. Where applicable, builds consumption plans with Partner and Industry Solutions Delivery teams after customer sign-off.

**Solution Design and Proof**
- Demonstrates and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions) of products, services, and integration through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment.
- Presents and applies architecture patterns to partners or customers and drives cross-workload support for Microsoft Solutions.
- Applies sales methodologies (e.g., challenger sales) and coaches team in addressing customer digital transformation and leveraging insights to align new or changing technology to customer business needs.

**Education**
- Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.
- Demonstrates new and updated products to increase internal virtual teams' understanding of solutions and new opportunities.
- Monitors and responds to internal tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area.

Other - Embody our culture and values

**Who We Are Looking For**:
To excel in the Technical Specialist role you must have the following traits and abilities:
Technically Intense Workload Expert - Deep functional, technical and process-level knowledge and extensive de

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