Customer Service Engineer

3 weeks ago

Riyadh, Saudi Arabia Siemens Healthineers Full time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as** Customer Service Engineer - Invitro Diagnostics - Saudi Nationality, Based in Riyadh - Saudi Arabia**

Our global team: Siemens Healthineers is a leading global medical technology company. 70,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

**Your Tasks and Responsibilities**:

- Perform installations, start-ups, maintenance, repairs, and updates of all Siemens healthcare products within his/her area of expertise and assisting with other products under supervision and approval.
- Communicating and accept all operative requests from the Customer Care Center or designated dispatch team. Prioritizes tasks and actions and schedules measures accordingly.
- Escalate incidents according to the defined parameters.
- Ensure the proper use of tool & test equipment.
- Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
- Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.
- All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
- You will manage company assets.
- Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
- Position requires frequent travelling.

**Your Qualifications and Experience**
- Bachelor’s degree in Bio-Medical / Electronic Engineering or equivalent from a reputable University
- Minimum 3-5 years of experience in the In-Vitro Diagnostics Industry
- Good understanding of In-Vitro Healthcare Diagnostics
- Strong level of written and spoken English and Arabic communication

**Your Attributes and Skills**
- Strong drive and focus for results and customer service
- Ability to work independently and in a team
- Excellent judgement in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry and software technology, experience with electronics, hydraulic and pneumatic systems.

**GDPR**

**Diversity and Inclusion

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