Customer Support Specialist

2 weeks ago


Riyadh, Saudi Arabia Talent Pal Full time

**Responsibilities**
- data.
- Analyzing customer data from databases and data stores to prepare reports
- Customer satisfaction and behavior and facilitating sharing between multiple data systems.
- Use of query analysis and reporting tools.
- Analyze and develop data quality processing plans.
- Ensure data quality through automated verification as well as manual processes.
- Standardize customer data collection by developing methods to design the customer database
- And reports back it up.
- Conducting the study and evaluation of the customer experience through all the channels that deal
- The client works with the company to identify development opportunities for the services it provides
- company.
- Conducting a periodic analysis of the services provided by the company and submitting reports on the results
- Analytics in order to improve the services provided. By identifying challenges and problems
- In the customer journey with cause analysis and recommendations with other departments.
- Being aware of regular contact with customers; To provide an overview of (063) degrees of
- Interaction and services provided by the company to customers.
- Holding improvement and participatory innovation workshops and defining the goals and requirements for holding
- The workshop and the target groups in the improvement and participatory innovation workshops.
- Consolidation of design thinking activities in all the work of his administration, and striving to consolidate
- Innovating when developing or improving customer journeys and experiences with a focus on conducting workshops
- Work on innovation and participatory design, and work with representatives of the relevant authorities and a number
- of clients to participate in participatory design activities.

**Qualifications**
- Ability to analyze data
- The ability to identify weaknesses
- The ability to identify feedback
- The ability to devise solutions
- Responsibility
- Team work
- Adhere to directions
- Commitment to the administrative hierarchy
organizational

This job has been sourced from an external job board.



  • Riyadh, Ar Riyāḑ, Saudi Arabia HelloApp Full time

    HelloApp is a cutting-edge technology company that values innovation and customer satisfaction. We are seeking a skilled and motivated CUSTOMER SUPPORT SPECIALIST to join our dynamic team. As a Customer Support Specialist, you will be responsible for providing top-notch support to our customers, resolving their queries and concerns in a timely and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia GlobalBlue_IT Full time

    GlobalBlue_IT is seeking a dedicated and detail-oriented Customer Support Specialist to join our Helpdesk team. As a key member of our Customer Service department, you will be responsible for delivering exceptional support experiences to our customers through various communication channels.The ideal candidate will possess excellent communication skills, both...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Wipro Technologies Full time

    At Wipro Technologies, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Client Engagement:Foster strong relationships with clients through prompt and professional...


  • Riyadh, Ar Riyāḑ, Saudi Arabia RADCARE Full time

    RADCARE is seeking a highly skilled Customer Support Specialist to handle customer inquiries and resolve issues efficiently.Job OverviewProvide exceptional customer service via phone calls, ensuring timely resolution of customer concerns.Key ResponsibilitiesDevelop strong communication skills to effectively interact with customers and colleagues.Demonstrate...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Abwaab Full time

    About AbwaabWe are a startup that is revolutionizing the way students learn across our region.We are looking for an experienced and passionate individual who can drive our business forward in KSA as a Customer Support Specialist.The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering...


  • Riyadh, Ar Riyāḑ, Saudi Arabia tabby Full time

    At tabby, we are seeking an experienced Customer Support Optimization Specialist to drive process improvements and ensure exceptional customer satisfaction.This key role will oversee a team of analysts, fostering a culture of continuous improvement and collaboration with cross-functional stakeholders. The ideal candidate will have a strong background in...

  • Support Specialist

    19 hours ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    We're seeking a highly motivated and detail-oriented individual to join our team as a Support Specialist - Customer Management.About the Role:This position involves providing top-notch customer service, managing customer relationships, and supporting the Commercial & Marketing Team to drive business growth.Responsibilities:Customer Interaction: Respond to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Support Gate Full time

    Business Development Opportunity">We are seeking a skilled Senior Business Developer for a full-time on-site position in Riyadh. The ideal candidate will possess strong analytical skills, excellent communication abilities, and proven experience in lead generation.Job DescriptionThe successful candidate will be responsible for lead generation, market...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Technology Pvt. Ltd. Full time

    Company OverviewAt Seclore, we thrive on innovation and risk-taking. Our team is passionate about solving complex business problems with simple, intuitive solutions.We encourage our team members to think out of the box and solve unique challenges by working with award-winning, patent-pending technology.Our CultureWe value and support those who take the...


  • Riyadh, Ar Riyāḑ, Saudi Arabia LAWAZEM | لوازم Full time

    We are looking for a skilled Sales Support Coordinator to join our team at LAWAZEM. As a Sales Support Coordinator, you will be responsible for providing administrative support to our sales team, including managing calendars, scheduling meetings, and preparing documents and presentations. You will also assist in order processing, ensuring accuracy and timely...


  • Riyadh, Ar Riyāḑ, Saudi Arabia aljeel Medical Full time

    At aljeel Medical, we are seeking an IT Support Specialist to join our team. This role is responsible for ensuring customer satisfaction and contributing to service profitability.The IT Support Specialist will support customers in all lab information technologies topics related to bioMérieux solutions in transversal projects with internal and external...


  • Riyadh, Ar Riyāḑ, Saudi Arabia SEP System House Factory For Electric Panels Full time

    Job SummaryWe are seeking an IT Support Specialist to provide technical assistance and support to our end-users, ensuring smooth operation of our IT systems and maintaining a high level of customer satisfaction.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

    In this role, you will have the opportunity toProcess purchase orders received from NUPCO, CPs and direct customers within the assigned territory.End to end order management from receipt of purchase order till arrival at customer site.Managing the order cycle which includes system booking, sourcing, liaising with planners, coordinating with warehouse,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time

    ResponsibilitiesHandle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).Provide helpful and relevant information to ensure a positive customer experience.Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.Demonstrate...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time

    ResponsibilitiesHandle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps)Provide helpful and relevant information to ensure a positive customer experienceEffectively manage customer feedback by tracking complaints and suggestions to drive service improvementsDemonstrate in-depth...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Support Gate Full time

    Company Overview">Support Gate is a reputable logistics firm specializing in providing operational support services to delivery-dependent businesses. Our extensive fleet of 700 vehicles and dedicated team enable us to deliver customized solutions tailored to our clients' requirements.Job SummaryWe are seeking a skilled Senior Business Developer for a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia KARASI Full time

    KARASI is committed to delivering exceptional customer experiences through our skilled and knowledgeable team members. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing tailored support to meet their needs. This is an excellent opportunity to grow your career in the office furniture...

  • Support Specialist

    2 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia ASAS for Developing & Operating industrial Cities Full time

    Are you passionate about delivering exceptional customer service? Do you have a strong passion for working with people and resolving issues? If so, we would love to hear from you! At ASAS for Developing & Operating industrial Cities, we are currently seeking a skilled Support Specialist to join our customer service team.Responsibilities:To respond to...

  • Customer Support

    2 weeks ago


    Riyadh, Saudi Arabia Shaguf Full time

    **Company Summary** Shaguf is an EdTech marketplace that empowers passionate instructors by building them the tools they need to grow, manage, and teach in way students love! Shaguf also empowers students by helping them learn smarter, not harder. **Job Summary** **Key Responsibilities** - Providing product or service information to customers and guiding...


  • Riyadh, Saudi Arabia Quest Search and Selection Full time

    **About the Role** We are looking for a Customer Service Specialist with a positive and proactive mindset, who will play a crucial role in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow. The role...