Current jobs related to Customer Support - Riyadh - Shaguf

  • Customer Support

    5 months ago

    Riyadh, Saudi Arabia mobishastra ksa Full time

    As a **Customer Support** for a bulk SMS company, your role would involve a combination of customer engagement, technical support, and sales support activities. Here's a general description of the responsibilities you might have in such a position: **Key Roles & Responsibilities**: - Serve as a primary point of contact for existing customers, providing...

  • Customer Support

    5 months ago

    Riyadh, Saudi Arabia ConnectSaudi Full time

    As a **Customer Support** for a bulk SMS company, to be responsible and accountable for the smooth running of the computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of the company’s computing needs position: **Key Roles & Responsibilities**: - Serve as a primary...

  • Customer Support Engineer

    5 months ago

    Riyadh, Saudi Arabia Trapeze Group Limited Full time

    Job Summary: This role is a Customer Support Engineer role based in our Riyadh office. The role will be required to work with the Operations Manager and is required to provide technical support for a software product, as well as to hardware supporting system, that is in use by a large government organization. **Job Description**: Role Objective To provide...

  • Customer Support Lead

    5 months ago

    Riyadh, Saudi Arabia Lucidya Full time

    **Purpose**: chat, or in-person to provide support and information on Lucidya's products. Ensure that appropriate actions are taken to resolve customers problems and concerns by processing Internal complaints, bugs, and issues related to our products. To excel in this role, you should be excellent in verbal and written communication. You are expected...

  • Customer Support Representative

    5 months ago

    Riyadh, Saudi Arabia AlGooru Full time

    **AlGooru is hunting for the next generation of CX talents!** **We’re looking for a Customer Support Representative** **A bit about us** **Main responsibilities** - Managing customer queries and complaints - Processing modifications for deals and escalate complaints across a number of communication channels - Building a healthy relationship between...

  • Customer Support Representative

    5 months ago

    Riyadh, Saudi Arabia AlGooru Full time

    **AlGooru is hunting for the next generation of CX talents!** **We’re looking for a Customer Support Representative** **A bit about us** **Main responsibilities** - Managing customer queries and complaints - Processing modifications for deals and escalate complaints across a number of communication channels - Building a healthy relationship between...

  • Customer Support Specialist, Riyadh

    4 months ago

    Riyadh, Saudi Arabia ABB Full time

    **Customer Support Specialist, Riyadh**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are...

  • Call Center and Customer Support

    5 months ago

    Riyadh, Saudi Arabia NEO FIT EMS RIYADH Full time

    **Job Information** **Job Title**: Agent - Call Center and Customer Support **Department Name**: Marketing and Customer Support **Job Summary** Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. **Primary Duties & Responsibilities** - Take customer calls...

  • Customer Relationship Management Support

    5 months ago

    Riyadh, Saudi Arabia Unox Spa Full time

    Unox, market leader in the production of high-end ovens, certified as a Great Place to Work® in Italy for the seventh year in a row, is looking for a Customer Relationship Management Support to join the Customer Experience Team at the Unox Arabia site. **Principal activity**: - Developing UNOX customers by acquiring new contacts and proposing our products...

  • Customer Support Specialist

    5 months ago

    Riyadh, Saudi Arabia Beckman Coulter Diagnostics Full time

    **Wondering what’s within **Beckman Coulter Diagnostics? Take a closer look.** **At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the **laboratory to move science and healthcare forward. Join a team where you can be heard, be supporte**d, **and always be yourself. **W**e’re building a culture...

  • Customer Support Specialist

    5 months ago

    Riyadh, Saudi Arabia Beckman Coulter Diagnostics Full time

    **In this role, you will have the opportunity to** - Process purchase orders received from NUPCO, CPs and direct customers within the assigned territory. - End to end order management from receipt of purchase order till arrival at customer site. - Managing the order cycle which include system booking, sourcing, liaising with planners, coordinating with...

  • Customer Services Support

    5 months ago

    Riyadh, Saudi Arabia SWI - Innovation Delivered Full time

    **Hiring for Customer Services Support - Riyadh, KSA.** **Eligibility Criteria: Only European Citizens Required.** **Duties and Responsibilities**: 1. Responding to Customer Inquiries: Promptly address customer queries related to water services, billing, and account information. 2. Handling Complaints: Investigate and resolve customer complaints regarding...

  • Senior Customer Support Specialist

    5 months ago

    Riyadh, Saudi Arabia Beckman Coulter Diagnostics Full time

    **In this role, you will have the opportunity to** - Process purchase orders received from NUPCO, CPs and direct customers within the assigned territory. - Provide coaching and guidance to Customer Service Associates, fostering a collaborative and growth-oriented environment. - Implement and manage Daily Management tools, focusing on backlog assessment and...

  • Customer Support(Order Recovery)

    4 months ago

    Riyadh, Saudi Arabia Landmark Group - Logistiq Full time

    Receive and resolve customer inquiries and complaints related to the orders in a timely manner. - Resolve issues related to incomplete orders and delivery blocks with customers and/or internal teams. - Building and maintaining relationships with clients as well as with other departments of the organization. - Working closely with operation team. - Auditing...

  • Customer Support Specialist

    5 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    **Responsibilities** - data. - Analyzing customer data from databases and data stores to prepare reports - Customer satisfaction and behavior and facilitating sharing between multiple data systems. - Use of query analysis and reporting tools. - Analyze and develop data quality processing plans. - Ensure data quality through automated verification as well as...

  • Customer Support Specialist

    5 months ago

    Riyadh, Saudi Arabia Talent Pal Full time

    **Responsibilities** - data. - Analyzing customer data from databases and data stores to prepare reports - Customer satisfaction and behavior and facilitating sharing between multiple data systems. - Use of query analysis and reporting tools. - Analyze and develop data quality processing plans. - Ensure data quality through automated verification as well as...

  • Onsite Service Analyst

    4 months ago

    Riyadh, Saudi Arabia Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Supply Chain Coordinator

    5 months ago

    Riyadh, Saudi Arabia SIG Group Full time

    You may be our new Supply Chain Coordinator & Customer Support The purpose of this role is to coordinate the supply chain of packaging materials from customer order to production, delivery & documentation. Also be a point of reference for colleagues and customers alike, ensuring individual goals are channelized towards self & team performance. Key...

  • Director of Technology and Business Enablement

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Support Revolution Full time

    Job Summary:Supermicro is seeking a seasoned technology and business enablement leader to drive technical and business engagements with customers in Saudi Arabia and the Middle East region. The ideal candidate should possess a deep understanding of the business practices of local customers and have experience dealing with government agencies. Domain...

  • Senior Credit Controller

    5 months ago

    Riyadh, Saudi Arabia Informa Global Support Full time

    **Company Description** Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

Customer Support

6 months ago

Riyadh, Saudi Arabia Shaguf Full time

**Company Summary**

Shaguf is an EdTech marketplace that empowers passionate instructors by building them the tools they need to grow, manage, and teach in way students love Shaguf also empowers students by helping them learn smarter, not harder.

**Job Summary**

**Key Responsibilities**
- Providing product or service information to customers and guiding them through technical issues.
- Keeping accurate records of customer interactions and transactions in the CRM system.
- Collaborating with other teams, such as the product or engineering teams, to escalate and resolve complex issues.
- Identifying and assessing customers' needs to offer suitable solutions and product recommendations.
- Continuously improving customer support processes and procedures.
- Proactively monitoring customer satisfaction and providing feedback to improve the product or service.
- Contributing to a positive and collaborative team environment.

**Qualifications**
- Strong written and verbal communication skills in the language(s) required for the role
- Excellent problem-solving skills and ability to think on your feet
- Proven experience in customer service or a related field
- Ability to work well in a team and collaborate effectively
- Familiarity with CRM software and ticketing systems
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Ability to empathize with customers and provide a positive customer experience
- Attention to detail and strong organizational skills.