Customer Care Representative
2 days ago
**Requisition ID** 35501
**Position Type** FT Permanent
**Recruiter **#LI-CST1
**Posting Type** LI
**About Kerry**:
A career with Kerry Taste & Nutrition offers you an opportunity to shape how people across the globe view food and beverage while providing you opportunities to explore and grow as your interests do. With our commitment to a sustainable future, a career with Kerry is something you can feel good about.
**About the role**:
**Work Location : Jeddah - 2nd Industrial City**
Reporting to the planning manager, you will be responsible for liaising with sales team and customer promptly upon receipt of customers enquiry, with the materials planning and supply team with regards to raw materials shortages.
Providing a high level of service to our valuable customers by ensuring all customer request/ enquiries are actioned professionally and in a timely manner.
**Key responsibilities**:
- Maintain professional, timely, and effective communication with all parties.
- Preparing Proforma Invoices & sending it to respective Sales Team member / Customer promptly upon receipt of customer enquiry or pre-order request
- Upon receipt of PI Confirmation, Converting the same into Sales Order in system for Execution by production.
- To Interact with Production Schedulers for ETA request and sending PI to Clients for confirmation
- To Liaise with IT department for Creation of New Customer Code in the system.
- Creation of New FG Product code. This will also require to liaise with R&D Produce batch sheets and associated documentation and labels
- Liaise with the Material Planning / Supply Planning team with regards to raw material shortages
- Ensure service issues do not arise by clarifying customer requests with regards to order confirmations, raw material shortages and delivery dates and managing expectations - determine cause of any issues, seeking solutions and escalating appropriately.
- Liaise with Logistics team for generating Invoices / Export documentation
**Qualifications and skills**:
- Minimum of 3 years of customer service / administration experience in a manufacturing environment
- Excellent time management, prioritization and organizational skills and an ability to meet deadlines
- Demonstrate ability to work as part of a team and work autonomously with limited guidance
- Intermediate to advanced skills with Microsoft Excel and Word
- ERP Systems - SAP experience is essential
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