IT Service Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Rawaj HCM Jobs Full time

We are seeking a proactive and detail-oriented IT Services Supervisor for Rawaj HCM Jobs, a leading company in the food and beverage manufacturing sector.

The IT Services Supervisor plays a key role in ensuring seamless IT service delivery by managing service requests, improving workflows, and overseeing change management processes to enhance operational efficiency.

Key Accountabilities
  • Ensure service requests are acknowledged and resolved within specified timeframes, leveraging technical expertise to align with business objectives.
  • Develop and optimize workflows to enhance the efficiency of incident and problem resolution.
  • Drive continuous improvement in IT service delivery by identifying opportunities to streamline processes and foster collaboration.
  • Monitor and report on operational performance, ensuring adherence to SLAs and service commitments.
  • Oversee change management processes to ensure smooth implementation of service modifications with minimal disruption. Facilitate stakeholder communication and provide necessary training and resources.
Requirements

We are looking for an experienced professional who possesses:

  • Bachelor's degree in Information Technology or a related field.
  • Proven 2-4 years of experience in IT service delivery management with a focus on change management principles.
  • Strong knowledge of IT service management frameworks (e.g., ITIL).
  • Excellent leadership and communication skills, with a customer-centric approach.
  • Ability to analyze data and produce insightful reports on performance and service quality.

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