Customer Experience Growth Advisor

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

**Job Description:**

We are seeking an Amazon Connect Business Value Specialist (BVS) to join our team. As a BVS, you will work closely with customers and help them maximize the financial benefits of their use of the Amazon Connect application. You will conduct in-depth analyses of the customer's contact center operations and usage patterns, provide recommendations on how to optimize their Amazon Connect implementation for cost savings, and help customers understand the total cost of ownership and economic impact of transitioning to Connect.

You will engage with customers to fully understand their desired business outcomes, technical requirements, and optimization opportunities to create business value. You will also create and present compelling proposals that address specific business needs of your customers who are considering a migration to Amazon Connect.



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