Experience Improvement Manager
4 days ago
Avensys Consulting is a global IT professional services company with its headquarters in Singapore. Our extensive service portfolio includes enterprise solution consulting, business intelligence, business process automation, and managed services.
We are seeking a Customer Experience Manager to oversee and enhance customer service operations and customer journey across all touchpoints within the company. The successful candidate will drive strategic initiatives to boost customer satisfaction, loyalty, and overall experience.
Requirements:
- A bachelor's degree in business administration, marketing, or a related field.
- At least 4 years of experience in customer service or customer experience management, with at least 2 years in a leadership role.
- A proven track record of managing customer service teams and improving customer satisfaction metrics.
- Experience in retail or e-commerce environments is highly desirable.
- A strong understanding of company policies, procedures, and operations.
What's on Offer
The successful candidate will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will have the opportunity to enjoy a fun and collaborative work environment and pursue a strong career progression.
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