Learning and Development Strategist

7 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Servicenow Full time
Company Overview

ServiceNow is a global market leader in delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Job Description

The role of a Principal Learning Skills Consultant at ServiceNow University involves overseeing customer-skilling programs and ensuring effective learning outcomes, maximizing the value of their ServiceNow product investments. This includes staying current on all SNU offerings in training resources and services, delivering effective and well-conceived skilling solutions for customers.

This position serves as the regional expert in enabling the sales team to achieve regional learner targets and to support the sales organization to achieve their regional training bookings goals. They are responsible for overseeing the overall training health of Marquee Customers and other key strategic accounts by overseeing the best SNU adoption and implementation practices.

The team plays a key role in evangelizing and communicating the benefits of ServiceNow University to different ServiceNow departments and stakeholders so they can ensure that SNU is widely embraced during its launch. The Principal Consultant will also be adept with the pillars of COEI and organizational change management practices to foster successful SNU adoption.

  • Oversee the learner target and development of an assigned region or vertical by collaborating with local account teams and their leaders to promote the SNU platform, content, and overall GLD learning supply chain – assisting them in driving SNU Training Services and achieving their booking goals.
  • Manage assigned strategic accounts, necessitating expertise in handling intricate enterprise training agreements and procurement procedures.
  • Track KPIs based around learner journey adoption metrics, active learners within the SNU platform, regional sales support, and demonstrable growth of SN Certified/Credentialed individuals within the allocated regional/accounts ecosystem.
  • Establish SNU presence within the assigned region by attending account team meetings, QBRs, and other events. Strategize with regional account leadership about Marquee customer solutions and outline key account training strategies and action plans to ensure demonstrable, successful learning outcomes.
  • Collaborate and strategize with other SNU specialists and business units to develop regional community and talent pipelines, such as SNU delivery partnerships, academic collaborations, and placement partners, to enhance adoption capabilities.
Key Qualifications
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • A minimum of 7+ years of experience in selling and implementing ServiceNow training solutions, or similar, preferred.
  • 8-10 years minimum account management, sales or solution consultant experience at an enterprise level.
  • Current Certified System Administrator (CSA), other ServiceNow certifications, PMP or ITIL certifications preferred.


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