IT Sales Operations Specialist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Trust Information Technology Full time

Job Overview


Trust Information Technology is seeking a highly organized and detail-oriented Sales Support Coordinator to join our team. As a key member of the sales team, you will assist Account Managers in managing day-to-day operations and routine tasks, enabling the sales team to focus on business growth and client engagement.



Key Responsibilities
Support for Account Managers:

  • Prepare quotes, proposals, and required documentation.
  • Follow up on pending tasks, deadlines, and deliverables.
  • Maintain and update client records in the CRM system.

Lead Registration Management:

  • Handle lead registration processes in coordination with ManageEngine's portal.
  • Track and follow up on registered leads, ensuring proper documentation and alignment with vendor requirements.
  • Liaise with the sales team to confirm lead statuses and updates.

Coordination and Reporting:

  • Coordinate with internal teams (e.g., Presales, Technical Support) for seamless delivery of services.
  • Assist in generating sales reports, dashboards, and KPIs for the Sales Manager.
  • Ensure compliance with company policies regarding lead management and sales activities.

Administrative Tasks:

  • Organize and manage sales documents, presentations, and contracts.
  • Schedule meetings, demos, and calls with clients and stakeholders.
  • Respond promptly to inquiries from the sales team and clients.

Customer Relations:

  • Serve as a point of contact for customers for routine requests and inquiries.
  • Support post-sales processes, including order processing and customer satisfaction follow-ups.

Requirements


To succeed in this role, you should have:



  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 1–2 years of experience in a sales support, customer service, or administrative role, preferably in the IT industry.
  • Familiarity with IT solutions, especially ManageEngine products, is a plus.
  • Experience with CRM tools like Zoho CRM or similar platforms.

Desirable Skills and Qualifications


In addition to the above qualifications, it would be beneficial if you have:



  • Strong multitasking abilities with attention to detail.
  • Excellent time management and ability to meet deadlines.
  • Strong written and verbal communication skills in Arabic & English.
  • Ability to build positive relationships with clients and internal teams.
  • Proactive approach to identifying and solving routine issues.
  • Basic understanding of sales workflows and processes.

About Us


We are a leading provider of IT solutions, committed to delivering exceptional service to our clients. We offer a dynamic work environment and opportunities for professional growth and development.



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