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Customer Success Advocate

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia WebEngage Full time

About WebEngage

WebEngage is a customer data and marketing automation platform that empowers consumer tech enterprises and SMBs to drive revenue from existing customers and anonymous users through contextual engagement campaigns across 10 communication channels.

We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

The platform helps brands deliver highly personalized experiences that resonate with their customers. Our team is passionate about helping businesses achieve their goals through user-centric engagement strategies.

**Responsibilities**

  • Develop and maintain strong relationships with customers to ensure their needs are met.
  • Conduct regular reviews to identify opportunities for growth and improvement.
  • Partner closely with cross-functional teams to translate business needs into new solutions for customers.
  • Drive upselling and renewal efforts, and increase revenue per customer.

**Required Skills and Qualifications**

  • Strong customer service background, follow-up, and organizational skills.
  • Native-level proficiency in Arabic.
  • 3-4 years of relevant SaaS Customer Success experience.
  • Bachelor's degree in IT/Computer Science. A Masters degree in Business Administration would be preferred.