Parts Sales Specialist

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Robinson & Co (Singapore) Pte Ltd Full time
About the Role

As a key member of our parts sales team, you will be responsible for providing exceptional customer service at the parts sales counter. Your primary objective will be to assist customers in identifying the correct parts and ensure that all transactions are carried out efficiently.

You will play a vital role in driving sales and profitability within the parts department while maintaining high standards of customer satisfaction. Your ability to effectively communicate with customers and provide timely support will be essential in ensuring customer loyalty and retention.

Key Responsibilities
  1. Customer Interaction: Attend to customers at the parts sales counter, providing them with accurate and timely parts support for all the brands represented by the company.
  2. Parts Identification: Receive customer inquiries and identify the correct part numbers using parts catalogues, ensuring accuracy and meeting customer needs.
  3. Quality Control: Ensure that all parts sold are in serviceable condition and suitable for their intended use, thereby minimizing returns and ensuring customer satisfaction.
  4. Order and Back-Order Management: Follow up on back-orders, providing customers with updates and ensuring on-time delivery.
  5. Sales Order Processing: Process quotations, sales orders, returns, warranties, and customer discounts in line with company policies and standard operating procedures.
  6. P&L and Business Development: Understand and actively contribute to the department's profit and loss (P&L), working to increase parts sales and maximize profitability.
  7. Customer Relationship Management: Maintain direct communication with key customer accounts and work closely with the Aftermarket Sales Executive to ensure consistent follow-ups and strong relationships.


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