Business Leader for Customer Success and Growth

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

**Mission and Vision**

The Customer Experience & Success (CE&S) organization at Microsoft has a significant presence with over 17,000 employees worldwide. Our mission is to empower customers to accelerate business value through unique customer experiences that leverage our products and services, driven by our people and culture.

We are on a journey to build a future where customers can achieve their business outcomes faster with technology that does more. We believe in delivering differentiated customer experiences that make a meaningful impact on our customers' lives.

**About the Role**

This is an exciting opportunity to lead a high-performing team of Customer Success Account Managers (CSAMs) in various stages of career development, cloud adoption, portfolio and program management, cloud service management, and technology trends.

You will have direct people management responsibility for CSAMs, overall accountability for their team's end-to-end Customer Success planning and delivery to an assigned portfolio of customers, while ensuring close partnership with internal and external stakeholders.

Through your team, you will be responsible for driving repeatable and predictable business growth by leading a team through a coach, model, care framework, driving strategic planning, and orchestrating delivery resources to drive strong customer outcomes aligned to their top priorities.

**Key Responsibilities**

  • Lead a high-performing team of CSAMs in varying stages of career development
  • Accountability for team's end-to-end Customer Success planning and delivery
  • Closely partner with internal and external stakeholders
  • Drive repeatable and predictable business growth
  • Orchestrate delivery resources to drive strong customer outcomes

**Work Environment**

This role offers a flexible work model and can be performed from home or office with an estimated 25% travel dependent on customer portfolio.



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