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Reservations Coordinator

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

Job Summary

The Reservations Manager at IHGarmyhotels is responsible for overseeing the hotel's reservation process, ensuring seamless guest experiences and maximizing occupancy rates.

About IHGarmyhotels

IHGarmyhotels is a luxury hospitality brand known for its unique design style, playful energy, and infectious personality. Our mission is to deliver memorable experiences to our guests through heartfelt connections.

Key Responsibilities

  1. Managing Reservations
    - Coordinate with front desk, housekeeping, and other departments to ensure accurate recording of reservations.
    - Handle incoming reservations via phone, email, and online booking systems.
  2. Guest Communication
    - Respond to guest inquiries regarding room availability, rates, and hotel amenities.
    - Confirm reservations and send booking confirmations to guests.
  3. Revenue Management
    - Monitor room availability and adjust rates to maximize occupancy and revenue.
    - Analyze booking trends and make recommendations for pricing strategies.
  4. Administrative Tasks
    - Maintain accurate records of all reservations and guest information.
    - Prepare reports on reservation statistics, occupancy rates, and revenue.

Requirements

  • Bachelor's degree in Hotel Administration or Business Administration
  • Two to three years' experience in a similar role
  • International luxury hotel chain background
  • GCC exposure
  • English fluency required
  • Arabic fluency preferred

What We Offer

A competitive salary and benefits package, along with opportunities for career growth and development.