Hotel Reservations Coordinator
4 days ago
About the Role
SOFITEL is seeking a highly skilled and organized Reservations Agent to join our team. As a key member of our reservations department, you will be responsible for handling customer calls and inquiries related to room reservations.
Main Responsibilities:
- Revenue Maximization: Utilize effective upselling techniques to maximize room revenue through telephone calls.
- Product Knowledge: Be fully conversant with all hotel products and services.
- Customer Service: Handle customer queries and complaints relating to Rooms Reservations.
- Data Accuracy: Maintain accuracy and cleanliness of the PMS Database.
Requirements:
- Experience: Minimum 2 years experience in Hotel or Resort as Reservations Agents.
- Qualifications: Degree/Diploma in Training and Development or Hotel Management; working knowledge of Opera, Microsoft Office.
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