Hotel Reservations Coordinator

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time

About the Role

SOFITEL is seeking a highly skilled and organized Reservations Agent to join our team. As a key member of our reservations department, you will be responsible for handling customer calls and inquiries related to room reservations.

Main Responsibilities:

  • Revenue Maximization: Utilize effective upselling techniques to maximize room revenue through telephone calls.
  • Product Knowledge: Be fully conversant with all hotel products and services.
  • Customer Service: Handle customer queries and complaints relating to Rooms Reservations.
  • Data Accuracy: Maintain accuracy and cleanliness of the PMS Database.

Requirements:

  • Experience: Minimum 2 years experience in Hotel or Resort as Reservations Agents.
  • Qualifications: Degree/Diploma in Training and Development or Hotel Management; working knowledge of Opera, Microsoft Office.


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