Sales Director

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Full time
Job Description

The ideal candidate will possess excellent communication and negotiation skills, with the ability to work closely with internal stakeholders to achieve sales targets.

  • Key Responsibilities:
    • Satisfy customer needs while optimizing hotel revenue through strategic yield management and up-selling of hotel facilities and services.
    • Work closely with the hotel sales team to achieve monthly sales targets.
    • Collaborate with the Banqueting Operations team to ensure customer satisfaction and return business.
    • Establish and maintain files of major accounts and bookings, ensuring all are updated in the accounts management system.
    • Negotiate prices with customers for group business, ensuring selling strategies are adhered to during negotiations.
  • Departmental Duties:
    • Ensure all requests are handled within the set timeframe.
    • Maintain the confidentiality, integrity, and availability of information assets.
  • Customer Focus:
    • Support customer loyalty and property brand standards by delivering service excellence throughout each customer experience.
    • Build strong relationships with customers, guests, and colleagues to understand their needs and serve them effectively.
  • Sustainable Responsibilities:
    • Implement eco-friendly practices, educate guests/colleagues on sustainable initiatives, and minimize the hotel's environmental footprint.

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