Customer Service Strategist

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Omanyp Full time

**Qataryello's Mission**

We strive to deliver exceptional patient experiences through innovative solutions and dedication to quality care.

**Key Responsibilities**
  1. Patient Journey Optimization:
    1. Conduct comprehensive analyses of patient journeys to identify areas for improvement.
    2. Develop and implement strategies to enhance patient satisfaction and loyalty.
    3. Monitor and evaluate the effectiveness of these initiatives.
  2. Customer Experience Enhancement:
    1. Lead initiatives to improve customer hospitality and experience, focusing on:
      1. Enhancing waiting area amenities.
      2. Streamlining patient communication and interactions.
      3. Providing ongoing training for staff on customer service best practices.
      4. Introducing luxurious comfort features.
    2. Collaborate with the Marketing team to promote these enhancements.
  3. Feedback and Complaint Resolution:
    1. Develop and implement robust systems for capturing and resolving patient feedback through various channels.
    2. Address systemic issues by tracking complaint trends and root causes.
    3. Collaborate with operational teams for corrective measures and continuous improvement.
  4. Quality Control and Assurance:
    1. Work with quality teams to ensure service delivery meets treatment protocols and standards.
    2. Establish customer service protocols, scripts, and communication guidelines.
    3. Provide ongoing training and monitoring to ensure adherence to these standards.
  5. Performance Measurement and Reporting:
    1. Track key satisfaction metrics like NPS and CSAT.
    2. Analyze trends and provide strategic recommendations.
    3. Deliver regular reports to stakeholders, highlighting progress and challenges.
  6. Cross-Functional Collaboration:
    1. Partner with operations, the Contact Centre, and other departments for seamless integration of customer experience initiatives.
    2. Address patient concerns and enhance service delivery through collaborative efforts.
  7. Team Leadership and Development:
    1. Lead the customer experience team, fostering a culture of excellence and accountability.
    2. Develop training programs to enhance team capabilities.
    3. Identify and nurture talent within the team to ensure consistent service excellence.

The ideal candidate will possess:

  • 5+ years of experience in customer-facing roles, preferably in healthcare.
  • Proven expertise in journey mapping, feedback management, and service quality improvement.
  • Proficiency in CRM systems and data analysis tools.
  • Strong communication and presentation skills.
  • Fluency in Arabic and English.

  • Customer Satisfaction Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

    Key ResponsibilitiesThe Customer Satisfaction Strategist will be responsible for gathering feedback from customers on service quality, responsiveness, and issue resolution through regular surveys.Using this feedback, you will drive service improvements by analyzing data and identifying areas for enhancement.Your ExpertiseYou have experience in designing and...

  • Customer Experience Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ASSOULINE Full time

    We are looking for a talented Customer Experience Strategist to join our team at Assouline. As a key member of our hospitality team, you will be responsible for developing and implementing strategies to enhance guest satisfaction and deliver outstanding customer experiences.Key Objectives:Developing and implementing policies, procedures, and standards to...

  • Customer Success Strategist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Adobe Full time

    We're seeking a Customer Success Strategist to join our team in Riyadh, where you'll be responsible for driving customer success and delivering exceptional support services to our Ultimate Support plan customers. As a key member of our team, you will work closely with our Technical Account Manager to ensure a seamless customer experience from day one.Your...

  • Customer Experience Strategist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full time

    Job DescriptionTaab Group is seeking a skilled Customer Experience Strategist to lead our contact center operations in KSA.We are looking for a high-impact professional to drive excellence in customer service, ensuring seamless and high-performance contact center operations while delivering an exceptional customer experience. This role is critical to...

  • Senior Customer Experience Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Avensys Consulting Full time

    At Avensys Consulting, we strive to deliver exceptional customer experiences across all touchpoints. As a Senior Customer Experience Strategist, you will play a pivotal role in driving this vision forward.About the RoleThe ideal candidate will have a proven track record of managing customer service teams and improving customer satisfaction metrics. Retail...

  • Customer Retention and Loyalty Strategist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Michael Page Full time

    Customer Retention and Loyalty StrategistWe are seeking a skilled Customer Retention and Loyalty Strategist to develop and execute loyalty program strategies that enhance customer engagement and retention in Riyadh, Saudi Arabia.Key responsibilities include:Developing and implementing customer retention and loyalty strategies.Analyzing consumer and usage...

  • Customer Value Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full time

    About the PositionThis is an exciting opportunity to join SAP's sales team as a Customer Value Strategist. In this role, you will be responsible for developing and executing sales strategies to drive revenue growth and expansion through strategic partnerships.Your Key ResponsibilitiesDeveloping Sales Strategies: Develop and execute sales strategies to drive...

  • Customer Engagement and Loyalty Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full time

    About the RoleWe're on a mission to redefine hospitality at Independent Food Company, and we need a talented Customer Engagement and Loyalty Strategist to help us achieve it.This role requires a deep understanding of CRM and loyalty program management, as well as experience in analyzing customer data to inform business decisions. You'll work closely with our...

  • Customer Success Strategist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full time

    About the RoleWe are seeking a skilled Customer Success Strategist to join our team at Unifonic Inc. In this role, you will be responsible for building trusted advisor relationships with high-value customers and guiding them in maximizing the value of our platform.Key Responsibilities:Strategic Planning: Work closely with customers and internal teams to...

  • Customer Experience Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Air Full time

    About the CompanyRiyadh Air, a new national airline in Saudi Arabia, is shaping the future of flying. Our vision is to establish ourselves as a global aviation and trade hub, digitally native and connected to over 100 destinations worldwide.To achieve this ambitious goal, we are seeking a seasoned professional to join our team as a Customer Experience...

  • Customer Service Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ITH Icoserve Full time

    We are seeking a highly skilled Regional Service Business Excellence Manager to join our team in Riyadh, Saudi Arabia. As a key member of our Digital and Innovation Regional Headquarters, you will have the opportunity to drive innovation and excellence in your work.As a successful candidate, you will be responsible for optimizing business processes, driving...

  • Enterprise Cloud Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Enterprise Cloud StrategistThe Amazon Web Services Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. As an Enterprise Cloud Strategist, you will work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing...

  • Customer Service Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hospitality ON Full time

    Job DescriptionAmbitious individuals who thrive in fast-paced environments and possess a passion for delivering exceptional customer experiences are invited to apply for the Sales Manager position at Hospitality ON.As a key member of our sales team, you will be responsible for driving revenue growth, improving guest satisfaction, and fostering a culture of...

  • Revenue Growth Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Rotana Hotels Full time

    Rotana Hotels seeks a Revenue Growth Strategist to drive revenue growth through effective sales and marketing strategies. As a Revenue Growth Strategist, you will analyze market trends, identify new business opportunities, and develop targeted sales campaigns.Key Responsibilities:Analyze market data to identify emerging trends and customer...

  • Financial Services Product Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia First Abu Dhabi Bank (FAB) Full time

    About the OpportunityAs a Financial Services Product Strategist, you will play a crucial role in shaping the future of our financial services. You will assist the product head in formulating product strategies and roadmaps, help in planning marketing campaigns and promotional offers, and support budget planning and financial forecasting for Assets...

  • AWS Enterprise Strategist

    17 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) Full time

    We are seeking a highly motivated AWS Enterprise Strategist to help our clients achieve their goals through the effective use of Amazon Web Services. In this role, you will work directly with customers, providing technical design guidance and thought leadership to influence their architectural choices.Your responsibilities will include:Owning the technical...

  • Business Growth Strategist for IoT Technologies

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bosch Middleeast Full time

    About This RoleWe are looking for a highly motivated and experienced Business Growth Strategist to join our team in Riyadh, Saudi Arabia. As a Business Growth Strategist for IoT Technologies, you will be responsible for developing and implementing strategies to drive business growth and expand our customer base in the region.Key Responsibilities:Develop and...

  • Business Growth Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Cenomi Academy Full time

    Cenomi Academy seeks a Business Growth Strategist to develop and sustain solid relationships with stakeholders and customers.Responsibilities:Lead the analysis of customer feedback data to determine satisfaction levels with academy services.Provide actionable insights into service development and competitive positioning.Analyze financial data to develop...

  • Regional Growth Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia UiPath Full time

    We are seeking a Regional Growth Strategist to join our team at UiPath. As a Regional Growth Strategist, you will be responsible for developing a regionally organized set of customers, including new and existing clients.The ideal candidate will have multiple years of experience in sales and possess exceptional verbal and written communication skills in...

  • Cloud Operations Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    As a Cloud Operations Strategist, you will help drive the adoption and use of AWS services among our customers. This role requires technical acumen and customer-facing skills to effectively represent AWS within a customer's environment. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, ensuring...