Customer Service Strategist

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia ITH Icoserve Full time

We are seeking a highly skilled Regional Service Business Excellence Manager to join our team in Riyadh, Saudi Arabia. As a key member of our Digital and Innovation Regional Headquarters, you will have the opportunity to drive innovation and excellence in your work.

As a successful candidate, you will be responsible for optimizing business processes, driving growth, and ensuring alignment with our company's vision. You will also have the opportunity to develop staff training programs and provide leadership and guidance to staff members.

Your Key Responsibilities:
  • Servicing Strategy: Develop and implement servicing strategies to drive CS Revenue and market growth.
  • Application Services: Manage application activities for all Healthcare Business Units and ensure external and internal customer excellence.
  • Business Development: Enable Application business development and drive optimal synergies between CS organization, Application team, and Sales.
  • People Management: Hold disciplinary responsibility for assigned staff members and inform them about economic developments in the business.


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