Shift Lead in Customer Support Team

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time
About the Role:

As a Shift Leader at Keeta, you will play a critical role in shaping the customer experience for our clients. You will lead a team of customer service agents during rotating shifts, providing guidance and support to ensure they deliver exceptional service. Your primary focus will be on monitoring agent performance, identifying areas for improvement, and implementing solutions to drive results. If you have a background in customer service and a passion for leading teams, this could be the perfect opportunity for you.

Key responsibilities will include:
  1. Monitoring agent performance during rotating shifts
  2. Providing guidance and support to help agents excel in their roles
  3. Identifying areas for improvement and implementing solutions
The ideal candidate will have more than 3 years of experience in customer-facing roles, with a strong background in problem analysis, crisis response, and team leadership.

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