Customer Support Expert

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Salehiya Healthcare Full time
Company Profile

Salehiya Healthcare is one of the leading healthcare companies in Saudi Arabia, operating in Riyadh, Jeddah, and Dammam. Our mission is to provide high-quality healthcare solutions and excellent customer service.

Job Description

The successful candidate will be responsible for:

  1. Resolving Technical Issues: Troubleshoot and resolve technical problems faced by customers.
  2. Providing Product Information: Answer questions and offer guidance on products and services.
  3. Ensuring Incident Closure: Verify that incidents are closed on both CRM and SAP ERP systems.
  4. Evaluating Customer Satisfaction: Assess customer satisfaction through regular follow-ups.
  5. Managing Call Escalations: Prevent escalations by intervening when necessary.
Qualifications and Experience

A Bachelor's degree in Computer Science, Engineering, Business, or related fields is mandatory. A minimum of 1-2 years of experience in customer service roles is also required.



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