Customer Support Expert
6 days ago
Salehiya Healthcare is one of the leading healthcare companies in Saudi Arabia, operating in Riyadh, Jeddah, and Dammam. Our mission is to provide high-quality healthcare solutions and excellent customer service.
Job DescriptionThe successful candidate will be responsible for:
- Resolving Technical Issues: Troubleshoot and resolve technical problems faced by customers.
- Providing Product Information: Answer questions and offer guidance on products and services.
- Ensuring Incident Closure: Verify that incidents are closed on both CRM and SAP ERP systems.
- Evaluating Customer Satisfaction: Assess customer satisfaction through regular follow-ups.
- Managing Call Escalations: Prevent escalations by intervening when necessary.
A Bachelor's degree in Computer Science, Engineering, Business, or related fields is mandatory. A minimum of 1-2 years of experience in customer service roles is also required.
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