High-Touch Account Manager
3 days ago
We're seeking a highly skilled Customer Support Representative to join our team at HALA. In this role, you'll be responsible for delivering exceptional service to our VIP clients, ensuring their satisfaction and loyalty.
Key responsibilities include:
- Handling incoming calls and inquiries from VIP customers with speed and accuracy.
- Providing end-to-end support that meets client expectations.
- Managing escalations and resolving issues in a timely manner to preserve relationships.
- Documenting interactions and following up on unresolved matters efficiently.
To succeed in this position, you'll need:
- Previous experience in a customer-facing role, preferably with VIP or high-value customers.
- Excellent communication and interpersonal skills in both Arabic & English.
- Ability to handle pressure and maintain composure during challenging interactions.
We offer:
- An inclusive culture that promotes innovation and flexibility.
- Competitive compensation packages and opportunities for growth.
- Prioritized personal development and training opportunities.
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