Account Manager
4 days ago
As a Business Development Professional at UBRAND, your primary responsibility is to build and maintain strong relationships with clients. You will serve as the main point of contact between our company and its clients, understanding their needs, addressing concerns, and proactively identifying opportunities for upselling or cross-selling.
Key Responsibilities- Client Relationship Management:
- Establish and nurture long-lasting relationships with clients
- Act as the primary point of contact for client inquiries, concerns, and requests
- Understand clients' business objectives and challenges to provide tailored solutions
- Account Planning and Strategy:
- Develop account plans and strategies to achieve client goals and maximize revenue
- Identify opportunities for upselling and cross-selling additional products or services
- Collaborate with clients to set realistic and achievable objectives
- Communication and Coordination:
- Effectively communicate client needs and expectations to internal teams
- Collaborate with sales, marketing, and product development teams to deliver on client commitments
- Provide regular updates and reports to clients on project status and performance
- Problem Resolution:
- Proactively address and resolve client issues or concerns
- Work with internal teams to find solutions to client challenges
- Ensure timely and effective communication of resolutions to clients
- Contract and Renewal Management:
- Manage contract negotiations and renewals
- Ensure that contractual commitments are met and exceeded
- Work with the finance team to ensure timely and accurate invoicing
- Market and Industry Knowledge:
- Stay informed about industry trends, market changes, and competitive products/services
- Share relevant insights and information with clients to position our company as a trusted partner
- Bachelor's degree in business, marketing, or a related field
- Proven experience in account management, preferably in a similar industry
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Results-driven with a focus on customer satisfaction
- Familiarity with CRM software and project management tools
We offer an autonomy work style, empowering you to take ownership of your projects. We prioritize fast, thoughtful, and high-touch interactions. Our exceptionally high standards drive us to deliver incredible attention to detail, empathy, and fast turnaround times. We're dedicated to helping everyone reach their potential and grow within UBRAND.
Join a team that values creativity, innovation, and collaboration. Our days are action-packed, and you'll always be growing and learning. It's an opportunity to become an integral part of our creative squad.
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