Digital Client Relationship Manager
11 hours ago
At Caliberly, we are seeking a highly skilled Digital Client Relationship Manager to join our team in Riyadh, KSA.
Salary: SAR 12,000 - 18,000 per month (depending on experience)
About the RoleWe are looking for an experienced Account Manager to oversee client relationships, digital marketing campaigns, and drive client satisfaction. The ideal candidate will have a background in managing multiple accounts within a fast-paced environment.
Key Responsibilities- Main Point of Contact: Serve as the primary point of contact between the agency and clients, ensuring excellent communication and maintaining strong relationships.
- Account Management: Manage a portfolio of accounts, overseeing digital marketing campaigns, project timelines, and deliverables to ensure client objectives are met.
- Team Collaboration: Collaborate with internal teams, including creative, media, and strategy, to provide strategic insights and support client objectives.
- Client Meetings: Conduct regular client meetings to discuss campaign performance, new strategies, and gather feedback to continuously improve services.
- Upselling and Cross-selling: Identify opportunities to up-sell and cross-sell additional services to clients, helping to grow the accounts.
- Performance Reports: Prepare and present performance reports and recommendations for campaign optimization to enhance client satisfaction.
- Customer Service: Handle client inquiries, resolve issues promptly, and ensure the delivery of high-quality services.
- Saudi Nationality: Must be a Saudi national.
- Experience: Minimum 3-5 years of experience in account management, preferably within a digital agency.
- Digital Marketing Skills: Strong understanding of digital marketing, social media, and advertising strategies.
- Client Relationship Skills: Proven experience in managing client relationships and delivering exceptional customer service.
- Communication Skills: Excellent communication, negotiation, and presentation skills.
- Project Management Skills: Ability to manage multiple projects simultaneously and work effectively under pressure.
- Competitive Salary: SAR 12,000 - 18,000 per month (depending on experience)
- Opportunities for Growth: Opportunities to up-sell and cross-sell additional services to clients and contribute to the growth of the company.
- Professional Development: Training and development opportunities to enhance your skills and knowledge in digital marketing and account management.
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