Cloud Solutions Account Manager for Financial Sector
1 month ago
Role Overview
The ideal candidate will have over 3 years of account management experience within the Financial Services Industry (FSI) sector, demonstrating strong relationship-building skills, a strategic approach to client engagement, and a customer-focused mindset.
Key Responsibilities
- Client Management
Develop deep insights into client business needs and challenges, and create account plans outlining strategies for growth and retention.
- Identify upselling and cross-selling opportunities within existing accounts, collaborating with internal teams to drive revenue growth.
- Proactively engage with clients, address their concerns, and provide personalized support to ensure high levels of customer satisfaction.
- Performance Management
Monitor account performance, track key metrics, and provide regular reports to senior management, staying informed about FSI trends, regulatory changes, and competitor activities.
- Cross-Functional Collaboration
Collaborate with internal teams, including sales, marketing, and customer support, to ensure seamless operations and a consistent client experience.
Skills and Qualifications
- Bachelor's degree in Computer Engineering or a related field.
- 5 years of proven experience in account management, with a track record of managing and growing client accounts.
- Demonstrated experience delivering cloud solutions and digital transformation services specifically within the Financial Services Industry (FSI).
- Excellent relationship-building and communication skills.
- Strong business acumen, deep understanding of sales strategies and customer relationship management.
- Customer-focused mindset, with the ability to proactively engage with clients and deliver exceptional service.
- Analytical skills, with the ability to interpret data and identify opportunities for improvement.
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive health insurance
- Professional development opportunities
- Collaborative and innovative work environment
- Opportunities to work on cutting-edge technologies and solutions
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