Customer Engagement Specialist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

We are looking for a highly skilled Customer Engagement Specialist to join our Amazon Fresh team. As a key member of our team, you will be responsible for developing and executing strategies to drive customer engagement, increase loyalty, and enhance the overall shopping experience.

The ideal candidate will have a strong background in customer engagement, with experience in driving business growth through data-driven insights and creative campaigns. You will work closely with cross-functional teams, including product, operations, and analytics, to develop and implement marketing plans that meet business objectives.

You will own the content experience of the respective category across all customer touch-points, both on-site and off-site. This includes category content ideation, customer acquisition and retention planning, cost development, and more.

Key responsibilities include:

  • Developing customer engagement strategies that align with business goals and objectives
  • Creating annual/quarterly marketing plans that drive growth and customer engagement
  • Setting KPIs and growth targets to measure success
  • Customer segmentation and profiling to understand customer behavior and preferences
  • Content creation and curation to develop engaging content experiences


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