Service Process Lead

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

Key Responsibilities:

  • Assist in controlling job workflows based on customer requests, coordinating with Service Advisors to meet promised delivery times and quality standards.
  • Evaluate vehicle assignments to ensure timely repairs, avoiding misuse of man-hours and optimizing productivity.
  • Verify accurate data entry into the system by confirming job cards with Chief Technicians and Technicians.
  • Communicate with Service Advisors on repair progress and obtain approvals for additional parts to avoid unnecessary replacements.
  • Maintain high guest satisfaction through effective networking with other departments, adhering to service standards.
  • Notify Chief Technicians of completed jobs for final quality control tests and release vehicles according to agreed delivery times.
  • Support post-service follow-up for complaints and issues, reporting to service team leaders for review and resolution.
  • Confirm requested repairs have been completed by assigned Technicians to charge labor and materials costs accurately.


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